Junior Manager
2 weeks ago
Key functional area:
Restaurant Management
Job Title: Junior Manager
Occupation (Linked to OFO): Restaurant Manager 2017 -1412
Grade:
Full time/ Part time: Full time
Reports to: Senior Manager
Job summary: Oversee, direct & coordinate the planning, organizing, training &
leadership necessary to achieve stated objectives in sales, costs,
employee retention, customer service & satisfaction, food quality,
cleanliness & sanitation.
Skill, Knowledge &
Qualifications:
- Grade 12 or equivalent.
- Computer literate - Excel, POS.
- Excellent customer service skills.
- Experience of at least 1 year in the restaurant industry.
- Has knowledge in Maths &/or Accountancy.
- Good interpersonal skills.
- Teamwork skills.
- Problem solving skills.
- Great communication skills.
- Can handle long working hours & no problem being on
their feet.
- Motivation skills.
Roles & Responsibilities:
- Direct the day to day activities in FOH.
- Inspect entire store & take note of any maintenance
issues.
- Have daily meetings with waiters to ensure that there is
enough waiters for the shift.
- Inspect tools of trade.
- Take note of any physical signs of sickness & unfitness for
duty.
- Inform & re-iterate the COVID19 procedures & of any
developing stories from the National or local authorities.
- Finish every meeting with a statement/words of
motivation.
- Make sure that the POS system, credit card machines &
printers are working properly.
- Check for any online bookings & make sure that they are
added to the other bookings for that day.
- Ensure that bookings have been confirmed.
- Ensure the following with customers:
- That their food comes out on time.
- That you have been to the tables at least twice
during their visit.
- That their service & food is to their satisfaction.
- That any complaints are dealt with quickly &
efficiently.
- Ensure that the daily complaints are recorded as
soon as possible.
- Alert Senior Manager immediately if unable to
deal with customer complaints.
- Answer the phone when needed.
- Ensure that the correct music in store is always playing &
is at the right sound level.pg. 2
Job Profile: Junior Manager - Restaurant
- Help in the stock take process.
- If applicable, ensure that the Head Waiter/s complete
their daily tasks.
- Monitor waiters - evaluate to see if they need further
training.
- Complete all tasks requested by the General Manager.
- Attend to other ad hoc duties that may arise.
Behavioural indicators:
- Flexible with regards to time.
- Enthusiastic.
- Reliable.
- Always willing to expand their knowledge.
- Self-motivator.
- Friendly & firm management.
- Handle pressure.
- Positive attitude.
Standard measurements:
- Sales targets
- Customer service satisfaction
- Food quality
- Cleanliness
Own vehicle is a must have
**Job Types**: Full-time, Permanent
**Salary**: R8,000.00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
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