Junior Technical Support Analyst

5 months ago

Pietermaritzburg, South Africa Winged Recruitment Full time

Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and leveraging advanced AI technology, we serve as the bridge between your aspirations and a rewarding professional trajectory. Partnering with renowned tech firms globally, we're ready to empower our team with fresh talent poised to make a significant impact.

**Introduction to the Role**:
Are you someone with a knack for problem-solving and a passion for technology? As a Junior Technical Support Analyst, you'll play a crucial role in providing technical assistance and troubleshooting solutions to end-users. Guided by seasoned professionals, you'll gain hands-on experience in diagnosing technical issues, resolving software and hardware problems, and ensuring customer satisfaction through effective communication and support.

**Position Overview**:

- ** Location**: Fully Remote
- ** Schedule**: Flexible

**Key Responsibilities**:

- Diagnose and troubleshoot software and hardware problems, escalating complex issues to senior support specialists as needed.
- Document support tickets accurately in the helpdesk system, maintaining detailed records of troubleshooting steps and solutions.
- Collaborate with cross-functional teams to identify recurring technical issues and contribute to the development of solutions and best practices.
- Stay updated on product knowledge and industry trends, continuously enhancing your technical skills and expertise.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- Strong problem-solving skills with the ability to analyze and resolve technical issues efficiently.
- Excellent communication and interpersonal skills, with a customer-focused approach to technical support.
- Detail-oriented with a high level of accuracy in documenting technical procedures and solutions.
- Ability to work effectively both independently and as part of a collaborative team.
- Enthusiasm for learning and a proactive attitude towards professional development in the field of technical support.

**Why Choose This Opportunity?**

Winged Recruitment is committed to nurturing the growth and development of aspiring technical support professionals. Through our AI-driven processes and supportive work environment, we offer opportunities for hands-on learning and career advancement in the dynamic field of technical support. This role isn't just about gaining experience; it's about building a foundation for a successful career in technology.

**Application Process**:

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