Customer Engagement Administrator

2 weeks ago


Bryanston, South Africa Adumo Full time

Purpose of the Role

In line with adumo’s purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people The Customer Engagement Administrator role’s focus is on the administration of the products to ensure the growth of our business and our customers.

The adumo Customer Engagement Administrator is responsible for the professional, seamless and efficient administration of our products and services:

- working closely with the Senior Product Specialist, Fulfilment, Support and Account Management Teams to ensure successful execution of customer engagement programmes.

Here at adumo, our values are core to how we carry out our overall purpose and as well as the purpose within each job. Values are the handful of extraordinary attributes we as an organisation champion every moment, making up the fabric of who we are as adumo. They steer us to our True North. Many other worthy attributes exist that don’t make up adumo values, but these to us are simply non-negotiable - they’ll get you through the front door.

KNOWLEDGE
- Computer literate
- Salesforce
- Experience with web-based Applications and CRM tools
- Salesforce
- IT software / SAAS support / service background
- Retail and payments industry experience would be an advantage
- Procurement, finance and billing processes
- Basic reporting and Excel

SKILLS
- Excellent communication skills (verbal and written )
- High customer focus and service orientation
- Excellent interpersonal skills
- Presentation skills (online or in person)
- Confident on the phone
- Problem solver and solution-driven
- Demonstrate capacity to work co-operatively with others to achieve common goals

BEHAVIOUR / ATTITUDE
- Professional and presentable
- Customer-centric
- High ownership and accountability
- Self-starter
- Independent, driven and disciplined
- Attention to detail
- Organised
- Energetic and bold
- Team Player
- Drive and live organizational values and be an example

REQUIRED: EXPERIENCE & EDUCATION

Minimum
- Matric (NQF Level 4)
- 6 months’ admin or support experience in a Fintech / IT service management company
- Intermediate knowledge using Internet, Outlook, Word, Excel, PowerPoint
- Salesforce experience

Desired
- Relevant Certificate or Diploma in IT, Marketing or Business (NQF Level 6)
- 12 months’ client services, technical admin or support experience in a Fintech / IT service management company
- Reporting experience would be beneficial

Ideal
- Relevant Degree in IT, Business or Marketing (NQF Level 7)
- 2+ years admin or customer services experience, in a retail Fintech service management company
- Gift & Loyalty support and service experience
- Procurement, finance and billing experience

KEY AREAS OF RESPONSIBILITY

**Successful Client Programme Setup and Administration on platform**
- Accurate and timely setup of all client programmes on the adumo Engage platform, in line with the client requirements (Programme Setup)Works with Product Specialist to administer and maintain client programmes to ensure programme and client success
- Works with Product Specialists to administer and maintain client programmes to ensure programme and client success
- Knowledge of all platforms used in the delivery of Customer Engagement programmes, including (but not limited to): Salesforce, Engage admin and merchant portals, 3rd Party SP Portals, BI & Reporting tools, billing, etc

**Communication, Coordination and Optimisation of Client Onboarding**
- Attends weekly onboarding/fulfilment stand-ups
- Coordination and alignment with internal teams throughout onboarding, implementation and fulfilment of client programme
- Clear communication with client and sales/account manager throughout the onboarding process to ensure management of expectations

**Efficient Processing & Fulfilment of Client Orders**
- Monitors CE Order cases and queues
- Receives and accurately processes orders for new and existing clients
- Day to day contact with designer, card suppliers and 3rd party vendors
- Tracks, follows-up and ensures timely fulfilment of all orders
- End-to-end management of design, order and procurement process, including ensuring orders are billed

**Programme Administration, Support and Escalations**
- Monitors CE support escalations, cases and queues
- Attends to and actions all programme administration requests on behalf of clients
- Works with 1st and 2nd line support to ensure timely response and resolution of client issues
- Escalates any technical or product issues to 3rd line support as required

**Optimisation and Efficiencies**
- Ensures efficiency of implementation, administration and support for platform and services
- Reduced turnaround times for orders
- Improved ticket response times
- Drives reduction in customer tickets
- Process optimization
- Drives digitization of the customer journey

**Leadership, Ethics and Values**
- Demonstrates leadership by conveying a strong sense of commit



  • Bryanston, South Africa Tax Consulting South Africa Full time

    **VACANCY NAME: CLIENT ENGAGEMENT COORDINATOR** **LOCATION: BRYANSTON** **DUTIES/KPI**: - Act as a gatekeeper for all incoming leads, including nurturing and tracking. - Improving customer service experience, create engaged customers and facilitate organic growth. - Taking ownership of customer issues and following problems through to resolution. -...


  • Bryanston, South Africa JV Human Capital Full time

    **Responsibilities**: - Development and management of a customer loyalty programme for the brand and create lifetime value through the programme. - Evaluate the programmes performance and investigate opportunities to recommend promotions and strategies that drive member engagement (e.g., ROI, new member acquisition and activation goals). - Planning and...

  • HR Administrator

    1 month ago


    Bryanston, South Africa MyCalling Full time

    **What would make you a good fit for this **role?** The purpose of this position is to provide a complete Human Resources administration service and to support HR projects. **Minimum Requirements**: Minimum matric or equivalent NQF - At least 2 years working experience - At least 6 months HR administration and HR systems experience - Excel...


  • Bryanston, South Africa Unique Personnel Full time

    **Job Number** - 70643 **Job Type** - Permanent **Job Title** - (D8969) OEM Customer Care Coordinator - Bryanston **Computer Skills** - Computer skills,Microsoft office **Industry** - Automotive **City** - Bryanston **Province** - Gauteng - OEM situated in Bryanston urgently requires an OEM Customer Care Coordinator who will work closely with the...


  • Bryanston, South Africa Adumo Full time

    MAIN PURPOSE OF THE JOB In line with adumo’s purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people! The Administrator: Human Capital role encompasses this purpose in its entirety. This administrative-generalist role is largely responsible for supporting the overall operations...


  • Bryanston, South Africa Khula Placements Full time

    A corporation with various entities is looking for an honest, hard-working and high energy individual to fill a diverse role in their team. **Key skills required**: **1. ProjectManagementskills** - Able to manage various projects. - Execute necessary processes to complete the project. - Locomote to various projects in the organisation. - Manage documents...

  • Beauty Advisor

    4 weeks ago


    Bryanston, South Africa Clicks Group Limited Full time

    Advert reference: click_013070 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Retail Operations **Location**:Bryanston **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: Are you passionate about beauty products and helping people...

  • Estimator Bryanston

    4 weeks ago


    Bryanston, South Africa Jobs 4 All Full time

    **Estimator** **Bryanston** DEPARTMENT : Technical REPORTING TO: Technical Director **JOB DETAILS** **PURPOSE** The purpose of this role is to complete technical price estimations, provide technical specification and to provide industry leading and value for money solutions for customers. **KEY PERFORMANCE AREAS** **ACTIVITIES** **Project...

  • Sales Assistant

    4 weeks ago


    Bryanston, South Africa Absolute Pets Pty Ltd Full time

    Specialising in premium pet foods and accessories, Absolute Pets is the leading pet retailer in South Africa with over 100 stores across the country. Our team of experts is looking for passionate and driven sales assistants to join the Absolute Pets family at our growing store in **Bryanston.** If you want to join our team, these are a few of the key areas...


  • Bryanston, South Africa NFD CONSULTING (PTY) LTD Full time

    Coordinating front-desk activities - Redirecting phone calls - Receive, sort and distribute daily mail / deliveries - Direct visitors to the appropriate person and office - Update calendar and schedule meeting - Arrange travel and accommodation - Perform other clerical duties **Requirements and skills** - Proven work experience as a Receptionist, Front...

  • Member Consultant

    4 weeks ago


    Bryanston, South Africa ASI Financial Services Full time

    **Key Responsibilities** - Demonstrate a good understanding of the Employee Benefits (medical scheme, retirement fund, group risk, employee wellness programme, expatriation health benefits etc.) industry and the products available in the market; - Conduct in-depth analysis of members’ financial needs and provide appropriate advice, record, save onto the...


  • Bryanston, South Africa Eskom Pension and Provident Fund Full time

    Member segmentation and enhance the member experience: - Segment members, understand their profiles and map their ideal member journey, identifying touchpoints and moments of truth to deliver exceptional service and EPPF brand values. - Identify the gaps or shortfalls in member experience across all touchpoints, for all kinds of customer interactions,...

  • Operations Manager

    1 month ago


    Bryanston, South Africa Eskom Pension and Provident Fund Full time

    **1. Manage internal departmental functions and processes** - Develop and implement plans for the section that support Pension Administration services and EPPF’s objectives, ensuring optimisation of current business and workflow processes. - Manage and monitor: - All benefit processing activities in accordance with the benefits as defined in the rules of...

  • Supervisor: Foreman

    2 days ago


    Bryanston, South Africa Motus Corporation Full time

    Lindsay Saker Audi Bryanston currently holds a vacancy for a Supervisor: Foreman Reporting to the Service Manager the workshop Foreman is to coordinate, plan and deliver daily team tasks in the Repairs, Servicing and Support Services function, through the execution of pre-defined objectives as per agreed OEM standard operating procedures. **Position...

  • Intern

    1 month ago


    Bryanston, South Africa Ariston Global Full time

    **Job brief** We are looking for an Intern who will require workplace experience to perform a variety of administrative and clerical tasks. **Responsibilities** - Offer administrative support across the organization. - Perform a variety of administrative and clerical tasks such as filing, photocopying, transcribing and faxing - Keep updated records of all...

  • Service Advisor

    1 month ago


    Bryanston, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:FMCG & Supply Management - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Bryanston - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Brand**:Clicks**Introduction**: To ensure service excellence at the point of sale by ensuring fast and efficient customer service...


  • Bryanston, South Africa HotelJobs.co.za Full time

    Senior Floor Manager - Bryanston Description **Currently recruiting a new Senior Floor Manager.** Supervised by the GM, you will be in charge of the following: - training and supervising staff - running and supervising the floor - overseeing stock levels - ordering supplies - producing staff rosters - handling customer enquiries and complaints - taking...

  • Senior Floor Manager

    4 weeks ago


    Bryanston, South Africa HotelJobs.co.za Full time

    Senior Floor Manager - Bryanston Description **Currently recruiting a new Senior Floor Manager.** Supervised by the GM, you will be in charge of the following: - training and supervising staff - running and supervising the floor - overseeing stock levels - ordering supplies - producing staff rosters - handling customer enquiries and complaints - taking...

  • Reservationist

    3 days ago


    Bryanston, South Africa HotelJobs.co.za Full time

    A luxury lodge & hotel group based in Bryanston, Johannesburg requires an experienced Reservations Consultant with at least 3-5 years’ experience in a reservations department for multiple properties. The successful candidate should be well-organized to provide the necessary support with regards to the reservation administration for a hospitality group....


  • Bryanston, South Africa Pizza Hut Digital & Technology Full time

    **OVERVIEW OF THE ROLE**: Yum! Brands is the fastest growing and largest restaurant operator in the world, with over 60,000 units and 4 iconic brands (Pizza Hut, KFC, Taco Belle, and the Habit Burger). Pizza Hut is on a high growth trajectory, delivering over 800 net new units in 2023, with strong ambitions in 2024. Within the broader Pizza Hut group, Pizza...