Application Development Manager

7 months ago

Cape Town, South Africa FirstRand Full time

Job Description

To manage and guide the Information Technology team by providing strategic solutions to effectively meet the business strategic objectives and goals
- Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan
- Produce or review budget reports to make sure they accurately reflect work activity
- Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements
- Escalate potential budget risks that may lead to increased costs or financial losses
- Present work proposals on planned activities that will require financial resources
- Allocate and approves expenditure
- Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
- Ensure full understanding of customer needs to deliver a quality service
- Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
- Communicate how customer service solution will be implemented and secures buy-in
- Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
- Ensure resolution of customer queries and complaints timeously and ownership of issues
- Analyse customer feedback to help improve customer service
- Propose ideas to improve customer service
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
- Provide input into the development of the busines area tactical strategy in achievement of the overall business strategy
- Develop and implement an area operational plan in achievement of Business objectives
- Understand competencies and skills required for own and employee's development and performance
- Identify development needs and select effective solutions to address own and employee development needs
- Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
- Provide on the job coaching and guidance
- Manage team delivery against goals in the area of responsibility
- Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
- Participate in Talent Management practices and processes in line with HR policies and procedures
- Implement employment equity plan targets in all recruitment and employee movement activities
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Ensure skills are transferred in specific functions Ensure conflict resolution and respond to any complaints or concerns
- Set relevant stretch goals for team and motivate achievement
- Lead a development culture where information regarding successes, issues, trends and ideas are actively shared
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
- Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement

Education and Experience
- Degree/Diploma in IT Related field
- Campaign Management platform
- Working on Difference Software

Job Details

Application Closing Date

14/05/24

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