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Contact Centre Sales Manager

4 weeks ago

Cape Town, South Africa amplify5 Full time

**What you’ll be doing**
- Leading, developing and managing a Sales Team in line with campaign requirements
- Creating and deploying an effective operational plan that will deliver benchmark sales figures
- Driving and supporting delivery of Quality improvement plans
- Managing reporting trends and opportunities for performance improvement as well as engaging appropriate stakeholder to share insights
- Allocating appropriate time and skillset resources for deep dive investigations and actionable insights around specific performance areas
- Mitigating business and customer risk exposure through identification and eradication of issues relating to people, processes and technology
- Managing the day to day partner expectations and requests ensuring that stakeholder requirements are identified, delivered and met within agreed time frames

**Minimum Qualifications and Performance Expectations/Requirements**

Matric + valid drivers license
- 2 years or more experience in a Contact Centre Management role managing Sales based campaigns
- Experience with CRM, automated dialers, text/SMS messaging
- Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the contact center team.
- Experience with sales, lead generation & objection handling
- Coaching, motivating & mentoring individuals daily.
- Ability to communicate with diversity and effectiveness.
- Lead a diverse team of contact centre advisors
- Highly organized and goal orientated
- Must be coachable
- Must be flexible and a self-starter
- Ability to drive goals and advisor expectations daily, weekly and monthly
- Willingness to work side-by-side on the floor with team members
- Lead by example
- Ability to Multitask, Problem solve & work with a hands on approach
- Continued Coaching and Performance Evaluations for the team

**Salary**: R25,000.00 per month

Application Question(s):

- Do you have two or more years Contact Centre MANAGEMENT (not Team Leader) experience managing sales campaigns?

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