Claims Administrator
2 weeks ago
**Duties**:
- Responsible for intimating claims correctly and accurately
- Responsible for attaching all supporting documents to the claim on CADi
- Responsible for managing all telephonic queries in a professional and efficient manner
- Responsible for contacting appropriate parties for outstanding documentation to process the claim
- Responsible for managing overflow inbound telephonic calls received in a professional and efficient manner
- Responsible for confirming the status of the policy on CADi (the policy is active and premiums up to date)
- Responsible to check whether the policy holder has any other policies administered by IUA and if so, advise the relevant department of a claim received
- Pro-actively provide feedback to all relevant stakeholders
- Pro-actively escalate all urgent issues and/or queries to the Claims Manager
- Responsible to update CADi accurately to facilitate the quality and completeness of system data
- Responsible for Ad hoc administrative tasks relating to claims
- Responsible for incorporating the principles of TCF into role outcomes
Minimum Requirements:
- Matric Certificate
- At least 3 years’ previous, relevant work experience in administration or insurance administration is required
- FAIS qualification would be an advantage
- Previous experience working in a claims processing environment would be especially valuable
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