Client Success Executive

6 months ago

Southern Suburbs, South Africa DataOrbis Full time

**DataOrbis is a global cloud-based information solutions company. We provide market and business intelligence solutions to the fast-moving consumer goods (FMCG) industry. Our solutions combine people, process, and leading-edge cloud technology to facilitate and inform business decisions, that are customised to our client’s needs. We have a wealth of knowledge and expertise in information technology and market information services in the consumer goods and retail industries, and we are passionate about breaking down data silos and transforming companies into businesses driven by sourcing, integrating and actioning data. Our Values are the absolute foundation of our business, and we believe in attracting, recruiting, retaining, and developing the brightest talent, to allow the right skills at the right place at the right time and for us to constantly focus on engaging our team in a winning environment. We are currently looking for a professionally skilled Client Success Executive to be part of a dedicated team in driving actionable insights within our clients, who are leading FMCG players within the SA and broader regions.**

Our solutions range from cloud-based solutions that are AI-powered, machine learning predictive tech that keeps our clients ahead of customer behaviour, to centralized, data-visualized, single dashboards, that are custom-built solutions automating and centralizing all elements of the management process. We also predict what our customer needs, what they buy, and how much of it they buy. Our solutions have revolutionized all forecasting abilities from pricing, inventory, customer behavior, and sales analytics.

We are looking for truly unique people who believe in fostering a diverse and inclusive environment, where our people are cared for and are inspired to build an extraordinary place to work. We are looking for a creative problem solver who thrives when presented with a challenge and aligns with our values and culture. We see ourselves as a company that enables its team to thrive, with the top value behind our work being trust, which means total flexibility and independence.

Our vision for our Client Success Executive is to have a love for data and be happiest when delving into the ‘numbers’ in order to understand, make sense of, and find the story within the detail to tell. They would clearly and easily spot the gaps and identify the opportunities by looking at graphs and charts, as well as enjoy a challenge and not shy away from finding a solution to a problem.

They would be a lover of tech and data in the marketing world. They would have an analytical mind with the creative ability to simplify and visually represent data in an easy-to-understand and aesthetically appealing way.

Our people are everything, so they would love working in a team-based environment, are positive and proactive and enjoy getting stuck in where needed. It is also important to be able to present with confidence, and facilitate meetings and conduct training sessions effectively.

The role the Client Success Executive will play is crucial in ensuring that the client receives a service offering that enables them to make strategic decisions based on the information our data provides.

They will report directly to a DataOrbis Client Success Manager and will also work collaboratively with the Client Customer Insights and Brand Management teams as a dedicated resource. From a DataOrbis perspective, you will work very closely with the client success, projects, operations, and data engineer teams ensuring the contractual delivery of our service offering on an ongoing basis as required.

**Responsibilities include**
- Professionally engages with CMR and Brand Management teams within the client’s organisation and works closely with the Client Success Manager in ensuring contractual delivery.
- Monthly data management and checking tasks in conjunction with the DataOrbis Operations team
- Client maintenance tasks ensuring that the client tracker outlining deliverables is up to date and accurate
- Ongoing engagement and follow-up with data sources and briefing back to the teams as required
- New report set-ups and ongoing development and changes to existing Data Visualisation reports
- Data Analysis as assigned
- Development and delivery of client specific reporting in conjunction with the Client Success Manager and client team
- Carrying out of other ad-hoc analysis requests
- Running of monthly reports and checking as required
- Delivery of monthly reporting frameworks to end users and training as required

**Your skills and experience include**
- A tertiary qualification, Business Science in Marketing, PDGM, BCom Marketing or equivalent. _2 - 3 years’ professional industry-related working experience in Consumer Goods, Customer Insights, Market Research, Analytics or Retail related._
- High proficiency in Microsoft Office (Windows, Outlook, Excel, Word, Project)
- Highly numerate with excellent attention t

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