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Call Centre Manager

4 months ago

Durban, South Africa Neema Financial Services Full time

**Job Advert: Call Centre Manager with 2 Years of Experience**

Are you an experienced and dynamic Call Centre Manager with a proven track record of success? We are currently seeking a highly motivated individual to lead our call centre team as a Call Centre Manager.

**Responsibilities**:

- Manage and oversee the daily operations of the call centre, ensuring efficient and effective service delivery
- Develop and implement call centre strategies, policies, and procedures to optimize performance and achieve goals
- Lead, motivate, and coach a team of call centre agents, providing regular feedback and performance evaluations
- Identify training needs and coordinate training programs to enhance the skills and knowledge of call centre staff
- Ensure compliance with relevant regulations and industry standards
- Collaborate with other departments to address customer issues and improve processes
- Foster a positive and inclusive work environment, promoting teamwork and employee engagement
- Prepare regular reports on call centre performance, trends, and customer feedback for management review

**Requirements**:

- Minimum of 2 years of experience in a call centre management role
- Proven track record in managing and leading a call centre team
- Excellent leadership and interpersonal skills
- Strong understanding of call centre operations, metrics, and technologies
- Exceptional customer service and communication skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced and target-driven environment

**Benefits**:

- Competitive salary based on experience
- Professional development opportunities
- Collaborative and inclusive work environment
- Opportunities for career growth and advancement

**Salary**: From R5,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/06/19