Senior Account Manager

4 weeks ago

Johannesburg, South Africa Recruitment Matters Africa Full time

Our client is looking for a Senior Account Manager to join their team.

The role will manage and develop the company’s top-tier Strategic client accounts across various regions, industries and capabilities.

**Salary**:
Negotiable

**Key performance areas**:

- Establish company credibility through relationships with multiple stakeholders in identified Strategic client accounts.
- Responsible for various commercial and operational projects.
- Draw up and implement service level agreements.
- Monthly client KPI reviews in accordance to SLA’s.
- Formulate retention strategies in collaboration with company offices as well as partner offices.
- Formulate growth strategies in collaboration with company offices as well as partner offices.
- Develop an in-depth understanding of clients’ businesses, their needs and requirements.
- Leading key engagements with strategic clients.
- Driving the account planning and sales forecasting processes for strategic client accounts across various regions, industries and capabilities.
- Lead pricing strategies and commercial discussions aimed at gaining and retaining key clients across various regions, industries and capabilities.
- Commit to profitability targets for each strategic client account, and report monthly on progress against targets and forecasts.

**Skills**:

- Work well under extreme pressure, adhere to deadlines and be a selfstarter.
- Ability to work independently and be a team player simultaneously.
- Excellent customer relationship and network building skills.
- Excellent inter-personal and communication skills, comfortable with fundamental financials, detail oriented.
- Advanced Microsoft office suite experience.
- Strong commercial acumen.

**Qualifications**:

- Minimum 15-20 years’ experience in International Freight Forwarding and familiar with Customs administration and legislation within Africa and with at least 10 years in a strategic client retention role.
- 10 years extensive experience in dealing with African markets.
- Experience in cross border Road Freight.
- Previous experience in procurement or buying would be advantageous.
- Valid driver’s License and own vehicle.
- Able to travel extensively as required for the role (Africa).
- Must take ownership of the position, be dedicated and innovative.
- A very good geographical understanding of countries, air and ocean gateways, road freight border crossings and the ability to interface and communicate with different cultures is essential.
- Must be able to engage and represent the company at a senior stakeholder level.
- The ability to ensure high standards of quality and service delivery to meet and exceed client expectations.
- The ability to establish and maintain positive interpersonal relationships characterised by sensitivity, support, respect, and constructive resolution of differences and of conflict.

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- International Freight Forwarding: 10 years (required)

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