Service Advisor

2 weeks ago


Newcastle, KwaZulu-Natal, South Africa Faw Trucks Southern Africa Full time

Location : Pinetown

Specifications
  1. Greeting customers and assisting with queries
  2. Opening of Estimates and Job cards for work to be done
  3. Ensure the Estimate goes to client via email and phone call go ahead is received within 1 hour of booking or truck arrival
  4. Consulting with mechanics, foreman or technical advisors regarding necessary repairs and possible alternatives to expensive repairs
  5. Inform client of campaigns available for their vehicle and upsell hours for campaigns
  6. Check and confirm if vehicle is in warranty, truck is under service plan or maintenance plan, and if the items to be done is covered in the plan or if the client needs to be billed
  7. Communicate with parts department to ensure timeous availability of parts
  8. Obtain various order numbers and issue the go ahead to the Foreman and Technicians
  9. Update clients 4 hourly on the status of vehicles and prepare and cost the job cards to be invoiced before the vehicle is released
  10. Explain all work done to client prior to collecting the vehicle and ensure all work is covered or if there is additional work required
  11. Control the daily workshop workflow sheet
  12. Send out by end of business day
  13. Control Workshop Efficiency report, hours allocated vs worked
  14. Control the gate pass book and company policies regarding vehicle movements
  15. NO vehicle leaves without payment
  16. Manage and oversee the dealerships workflow and schedule between departments
  17. Call customers to advise them about service changes or vehicle pick up times
  18. Maintain positive customer relationships to ensure repeat business
  19. Adhere to all company policies
  20. Send payment Proof of Accounts and ensure the debtors is loaded and removed
Requirements
  1. Matric certificate
  2. Relevant training / qualifications as a Service Advisor or similar role
  3. Code 8 licence
  4. Minimum 1-2 years experience in similar role
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