Medical Director Africa

4 days ago

Durban, KwaZulu-Natal, South Africa Ska Recruitment Full time

Join to apply for the Regional Operations Manager role at Architectural Services. The primary purpose of this role is to oversee and manage all regional banking and processing variances, ensuring accuracy, compliance, and operational efficiency.

The position requires proactive investigation and resolution of discrepancies, incident management, and continuous engagement with internal and external stakeholders, including banks, auditors, and senior management.

The role is also responsible for maintaining client satisfaction by handling queries professionally and ensuring prompt communication.

A key aspect of this role is the consolidation and reporting of critical regional data, implementing process improvements, and ensuring operational consistency across branches.

The individual must be highly adaptable, willing to travel, and capable of working under pressure to meet business needs.

Minimum Requirements:

  1. Matric (Grade 12)
  2. Must be able to function in a stressful environment with daily challenges
  3. Registered Grade C PSIRA Certificate
  4. Exceptional MS Office computer literacy (Word, Excel & Outlook)
  5. Excellent people management skills
  6. Excellent time management skills
  7. Industry experience required
  8. Own transport and valid driver's license
  9. Must be willing to travel
  10. Clear criminal record

Key Performance Areas:

  1. Investigate all regional banking variances and regional processing variances
  2. Report any irregularities to Management
  3. Ensure that all information on incident reports are correct and handled as required, including communication to clients where required
  4. Give clients constant feedback regarding queries
  5. Handling of all queries, incidents, and initial investigation reports
  6. Any other reasonable duties/instructions issued by the Regional Manager
  7. Ensure client satisfaction is top priority, and all client queries are dealt with professionally and timeously
  8. Ensure all daily reports and statistics are completed and filed correctly
  9. Ensure that all relevant video footages pertaining to incidents are downloaded and saved
  10. Advise Management of flaws in teller processing
  11. Investigate all variances encountered during processing of client deposits and client queries
  12. Keep a proper record of all investigations
  13. Assist with regional audits
  14. Assist with regional appointments and payroll
  15. Managing staff – as branch CLOs will report to you
  16. Ensuring consistency with all CLOs in the province
  17. Engage with Internal and External Stakeholders (the Banks)
  18. Respond to emails from Internal and External stakeholders
  19. Review and enhance processes and procedures
  20. Set up and manage the regional dashboard in terms of the auditing standards and requirements
  21. Be available at a moment's notice to travel to branches in the region should any emergencies arise
  22. Engage and interact with senior managers at Head office when required
  23. Plan and assist with all training within the region
  24. Engage with the SARB as well as internal and external auditors
  25. Be able to travel and assist branches out of the region
  26. Consolidation of information that may be required from branches within the region
  27. Be able to engage with IR and HR
  28. Investigate, prepare, represent, and present for and on behalf of Fidelity at Disciplinary Enquiries
  29. Represent Fidelity at CCMA when required
  30. Drawing up of Charge sheets and suspension notices for disciplinary enquiries
  31. Visitation to clients when required
  32. Assist with ad hoc tasks given by your manager

Core Competencies:

  1. Self-development
  2. Communication skills
  3. Customer focus
  4. Teamwork
  5. Time management

Other Personality Attributes:

  1. Must be able to multi-task
  2. A hands-on person with exceptional time management skills
  3. Must be a team player
  4. Must be honest and reliable, and in good health
  5. Willing to work long hours/overtime due to job requirements
  6. Good interaction skills, bilingual, communication & negotiation skills
  7. Pleasant telephonic mannerism
  8. Portray a professional image
  9. Excellent administration skills
  10. Good writing & reporting skills

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Management and Manufacturing

Industries: Architecture and Planning

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