Hospitality Account Manager

3 days ago

Cape Town, Western Cape, South Africa JMH Companies Full time

The Hospitality Account Manager directly oversees one or more valet operations and is responsible for account performance for financial, government compliance, and customer/client satisfaction objectives. This position is expected to maintain relationships with current clients to obtain references and leads for new business opportunities. The company now operates 1,000+ locations in 50+ markets across the country and is the market leader in gateless digital parking solutions.

What We Offer:

  • Competitive Medical, Dental, Vision, & Life Insurance
  • Paid Time Off
  • Monthly Commute and Mobile Phone Stipend
  • Tuition Reimbursement
  • Disability Insurance (Short & Long Term)
  • Accidental & Critical Illness Coverage
  • Pet Insurance

What Our Hospitality Account Managers Do:

  • Manage, implement and supervise all details of assigned operations
  • Organize, maintain, and reconcile various financial records, both manually and through automated methods
  • Manage claims process, implement training to limit liability and maintain overall safety in the facility
  • Investigate and assign responsibility for all claims in accordance with Claims Administrator
  • Train, supervise, counsel, schedule and evaluate valet staff
  • Responsible for maintaining adequate staffing levels
  • Assist in setup of special event parking programs
  • Balance accounts and assist in preparing reports and statements
  • Provide technical assistance and work direction to support personnel
  • Upkeep and maintenance of the facility, including but not limited to equipment, signage and building grounds
  • Conduct regular audits to ensure procedures are being followed and verify funds collected and paperwork for bank deposits
  • Review daily payroll and process any post-pay discrepancies and forms
  • Track and maintain associate attendance records
  • Ensure injuries and incidents are reported timely and proper paperwork is filled out
  • Complete associates' reviews
  • Report vehicle damage and/or unsatisfactory guest experience to client contact
  • Attend staff meetings

What We Look For In a Hospitality Account Manager:

  • Experience overseeing multiple valet parking operations (preferred)
  • Minimum of 2 years hospitality management experience
  • Valid license with 3+ years driving experience
    • No MAJOR violations (DUI, reckless driving, negligent homicide) in the past 7 years
    • No more than two MINOR violations in the past year (accident, speeding)
    • No suspensions within the last 3 years
  • Ability to drive and operate a standard and automatic transmission vehicle comfortably
  • Strong and effective communication skills
  • Flexible availability including evenings and weekends
  • Ability to handle challenging and difficult clients
  • Experience leading a team of at least 10-15 employees
  • Proven track record of success as a manager as it relates to recruitment, training and development, and succession planning

Our company follows all applicable laws and regulations, including those related to 'Ban the Box' legislation in certain states. As part of our hiring process, we conduct a comprehensive background check to ensure a safe and secure working environment for all employees. This background check may include, but is not limited to, verifying educational credentials, employment history, criminal records, drug screening and other relevant information. Please be assured that we treat all applicants fairly and in accordance with the law.

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