Platform And Compute Engineer
3 days ago
Job title : Platform and Compute Engineer - CPT
Job Location : Western Cape, Cape Town
Deadline : April 17
ROLE RESPONSIBILITIES :- Day-to-day support of our customer's network and server environments.
- Perform project related duties regarding new deployments or development requirements.
- Troubleshooting technical faults and providing satisfactory fixes to the customer.
- Regularly updating customers on progress of faults by telephone and email.
- Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests.
- Completing customer environment Change Requests, including impact and risk analysis, implementing out of hours where required.
- Providing day to day administration for managed service customers.
- Providing input to customer facing Technical Incident Reports.
- Capturing repeat faults and undertaking root cause analysis.
- Proactive identification of fault trends.
- Maintaining and updating customer technical documentation.
- Constant knowledge capture and sharing.
- Stay up to date and accredited within the current technologies.
- Work with the other departments to understand and share technical strategy.
- Work as part of the on-call rota and ensure resources are always available 24x7 and respond within SLA time frames to any call from the MSC Shift team out of Hours.
- Attend the Change Advisory Board for customer change requests.
- Attend meetings and working parties to represent Operations where necessary.
- Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.
- Attend customer sites for onsite project and support related activities.
- Helping to identify gaps in existing technical documentation, knowledge and skills.
- Creating and maintaining of technical customer documentation.
- Providing input to customer facing Technical Incident Report.
- Undertake technical audits for key customers where issues have been identified.
Graduate or qualified by experience with ideal certifications such as :
- Microsoft Azure Fundamentals (AZ-) – (Essential)
- Microsoft Azure Administrator Associate (AZ-)
- Microsoft Certified : Enterprise Administrator Expert (MS- and MS-)
- VMware VCP – VCP-DCV 6.x, 7.x, 8.x
- Veeam Certified Engineer
- Commvault Certified Professional
- ITIL Foundation
Essential (1 – 2 Years):
- VMware vSphere
- Microsoft Azure IAAS
- Microsoft O Administration
- Microsoft Server OS administration and troubleshooting
Desirable (Any):
- Azure AVD
- Microsoft Hyper-V
- Server hardware support such as Dell, HP, IBM
- Storage system support
- Experience of administering / troubleshooting Linux
- Scripting knowledge (PowerShell, Power CLI)
- Veeam Backup
- Commvault (Metallic in particular)
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