Specialist Platform and Compute Engineer
4 days ago
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ROLE RESPONSIBILITIES
- Maintain service availability for customers by performing routine maintenance, failover testing, implementing best practices, pro-active monitoring of alerts and status changes etc.
- Perform project related duties with regards to new and changing infrastructure deployments as required.
- Regularly updating customers on progress of incidents, problems and changes by telephone and email.
- Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems, and change requests.
- Completing customer Change Requests, including impact and risk analysis, implementing out of hours where required.
- Provide technical consultancy to all other areas of the business to ensure the integrity, performance and support of new opportunities that involve Platform and Compute Support.
- Provide prompt senior technical assistance on customer incidents when Tier 1 skills have exhausted a resolution attempts.
- Find technical solutions to problems where necessary and practical, without compromising the commercial viability of current and future platform solutions.
- To stay up to date and accredited within the current technologies.
- Capturing repeat faults and undertaking root cause analysis.
- Proactive identification of fault trends.
- Where required perform the Lead Engineer role for some of Logicalis key customers on a support, service transition and project basis.
- Work as part of the on-call rota and ensure resources are always available 24X7 and respond within SLA time frames to any calls from out of hours.
- Attend the Change Advisory Board for customer change requests.
- Attend meetings and working parties to represent Platform and Compute Support where necessary.
- Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.
- Attend customer sites for onsite project and support related activities.
- Undertake technical audits for key customers where issues have been identified and as part of the Service Improvement Process.
- Work closely with the solutions area of the business regarding developing new services and proposal.
- Ensure all Customer documentation is kept up to date.
- Providing input to customer facing Technical Incident Reports.
- Help identify gaps in existing technical documentation, knowledge and skills.
- Creating and maintaining of technical customer documentation.
PERSON REQUIREMENTS:
QUALIFICATIONS
Graduate or qualified by experience with ideal certifications such as:
- Microsoft Azure AZ-104 - Microsoft Azure Administrator Associate
- Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
- VMware VCP – VCP-DCV 6.x, 7.x, 8.x
- Huawei Storage HCIA, HCIP
- Hitachi Storage
- Dell EMC
- Dell Server certifications an advantage
- HPE Server certifications an advantage
- NetApp NCTA, NCDA, NAHSE, NCSE, NCIE SAN an advantage
- ITIL Foundation
EXPERIENCE
Essential (6 – 7 Years)
- Azure Platform Implementation and Management
- M365 Implementation and Management
- MS Intune Implementation and Management
- Azure AVD Implementation and Management
- Azure Cost Optimization
- VMware vSphere 6,x – 8.x
- Microsoft Hyper-V
- Enterprise storage such as Dell, HPE, IBM, EMC, Huawei, Hitachi
- Experience working on SAN Fabric Switches. (Brocade and Cisco)
- Server hardware support such as Dell, HP, IBM
- Azure IAAS
- Experience of administering/troubleshooting Windows Server
- O365/M365 deployment, migration and administration
Desirable (Any)
- Synology Storage
- Experience of administering/troubleshooting Linux
- Exposure to managing PCI-DSS compliant environments
- VMware SRM, vSphere Replication
- Experience of deploying/administering/troubleshooting MS SharePoint
- Experience working on VMware NSX and vCloud Director
- Scripting knowledge. PowerShell, power Cli
- Knowledge on container technologies such as Kubernetes
- Veeam Backup
- Commvault (Metallic in particular)
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