Specialist Platform and Compute Engineer

3 days ago


Cape Town, Western Cape, South Africa Logicalis Full time

Job title: Specialist Platform and Compute Engineer

Job Location: Western Cape, Cape Town

Deadline: April 17, 2025

ROLE RESPONSIBILITIES

  • Maintain service availability for customers by performing routine maintenance, failover testing, implementing best practices, and proactive monitoring of alerts and status changes.
  • Perform project-related duties regarding new and changing infrastructure deployments as required.
  • Regularly update customers on the progress of incidents, problems, and changes by telephone and email.
  • Regularly update Logicalis ticketing system (Service Now / Autotask) with quality notes detailing progress and actions completed on open incidents, problems, and change requests.
  • Complete customer Change Requests, including impact and risk analysis, implementing out of hours where required.
  • Provide technical consultancy to all other areas of the business to ensure the integrity, performance, and support of new opportunities that involve Platform and Compute Support.
  • Provide prompt senior technical assistance on customer incidents when Tier 1 skills have exhausted resolution attempts.
  • Find technical solutions to problems where necessary and practical, without compromising the commercial viability of current and future platform solutions.
  • Stay up to date and accredited within the current technologies.
  • Capture repeat faults and undertake root cause analysis.
  • Proactively identify fault trends.
  • Perform the Lead Engineer role for some of Logicalis' key customers on a support, service transition, and project basis where required.
  • Work as part of the on-call rota and ensure resources are always available 24/7 and respond within SLA time frames to any calls from out of hours.
  • Attend the Change Advisory Board for customer change requests.
  • Attend meetings and working parties to represent Platform and Compute Support where necessary.
  • Attend customer meetings to provide technical consultancy, usually by VC but occasionally on-site.
  • Attend customer sites for onsite project and support-related activities.
  • Undertake technical audits for key customers where issues have been identified and as part of the Service Improvement Process.
  • Work closely with the solutions area of the business regarding developing new services and proposals.
  • Ensure all customer documentation is kept up to date.
  • Provide input to customer-facing Technical Incident Reports.
  • Help identify gaps in existing technical documentation, knowledge, and skills.
  • Create and maintain technical customer documentation.

PERSON REQUIREMENTS:

QUALIFICATIONS

  • Graduate or qualified by experience with ideal certifications such as:
  • Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
  • VMware VCP – VCP-DCV 6.x, 7.x, 8.x
  • Dell EMC
  • Dell Server certifications (an advantage)
  • HPE Server certifications (an advantage)
  • NetApp NCTA, NCDA, NAHSE, NCSE, NCIE SAN (an advantage)
  • ITIL Foundation

EXPERIENCE

  • Azure Platform Implementation and Management
  • M365 Implementation and Management
  • MS Intune Implementation and Management
  • Azure AVD Implementation and Management
  • VMware vSphere 6.x – 8.x
  • Microsoft Hyper-V
  • Enterprise storage such as Dell, HPE, IBM, EMC, Huawei, Hitachi
  • Experience working on SAN Fabric Switches (Brocade and Cisco)
  • Server hardware support such as Dell, HP, IBM
  • Experience of administering/troubleshooting Windows Server
  • O365/M365 deployment, migration, and administration
  • Experience of administering/troubleshooting Linux
  • Exposure to managing PCI-DSS compliant environments
  • VMware SRM, vSphere Replication
  • Experience of deploying/administering/troubleshooting MS SharePoint
  • Experience working on VMware NSX and vCloud Director
  • Scripting knowledge (PowerShell, Power CLI)
  • Knowledge of container technologies such as Kubernetes
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