Team Leader Operations

2 weeks ago


Pretoria, Gauteng, South Africa Discovery Limited Full time

Select how often (in days) to receive an alert:

Team Leader Operations

Business Unit: Discovery Insure

Function: Call Center / Contact Center

Date: 3 Apr 2025

Discovery – InsureTeam Leader Retentions – Short Term Insurance

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa's fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.

The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

To lead and manage a team of retention and outbound service consultants who are responsible for retaining and upselling on existing business.

Areas of responsibility may include but are not limited to:

  • Full line management function within scope of role
  • Work allocation to the teams
  • Reporting to MANCO on Ops dashboard and team stats
  • Escalated query handling from various stakeholders
  • Reporting to various stakeholders on business retained, potential losses, premium rejection, non-preferred clients
  • Call quality audits on own teams
  • Call coaching
  • Monthly 1:1's and performance discussions

Education and Experience

  • Matric (Essential)
  • Full FAIS qualification Short term Insurance (Essential)
  • RE5 for representative (Essential)
  • Class of business certificate (Essential and/or advantageous)
  • Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
  • 3 years' short-term insurance retentions experience in the short-term insurance industry (Essential)
  • Minimum of 3 years' leadership experience in a call centre environment (Advantageous)
  • Degree (Advantageous)

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

#J-18808-Ljbffr

  • Pretoria, Gauteng, South Africa Green Marble Recruitment Consultants Full time

    This international entity, based in Sasolburg is seeking a dynamic and experienced Operations Team Leader to join their esteemed team.This is a fantastic opportunity for a driven individual looking to make a significant impact in a leading global organisation.Minimum Requirements:Grade 12 or equivalent.Minimum 3-5 years' experience within a similar...


  • Pretoria, Gauteng, South Africa Ubuntu Resource Management Full time

    Technical Operations Team Lead:We are seeking an experienced Team Leader to lead our Technical Operations team in Pretoria. As a key member of our team, you will be responsible for installing and managing Audio Visual and Video Conferencing systems, working closely with clients to deliver exceptional results.Main Responsibilities:Oversee the installation...


  • Pretoria, Gauteng, South Africa Simah Linkedin Group Full time

    Acuideas is looking for an experienced Team Leader Operations to oversee the daily operations of underwriting and administration.This critical role is responsible for ensuring that all operational processes run smoothly and efficiently, while providing leadership and guidance to the team.The ideal candidate will be responsible for devising operational...


  • Pretoria, Gauteng, South Africa Huntzberry Brothers, Inc. Full time

    Acuideas is looking for an experienced Team Leader Operations to oversee the daily operations of underwriting and administration.This critical role is responsible for ensuring that all operational processes run smoothly and efficiently, while providing leadership and guidance to the team.The ideal candidate will be responsible for devising operational...


  • Pretoria, Gauteng, South Africa Simah LinkedIn Group Full time

    Acuideas is looking for an experienced Team Leader Operations to oversee the daily operations of underwriting and administration. This critical role is responsible for ensuring that all operational processes run smoothly and efficiently, while providing leadership and guidance to the team. The ideal candidate will be responsible for devising operational...

  • It Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Business Capital Group Full time

    The company is a global leader in business process outsourcing (BPO) and customer experience (CX), driven by AI and cutting-edge technology. Our focus is on making operations smarter, faster, and more seamless for our clients by combining automation with human expertise to deliver exceptional results. With a team of over + professionals worldwide, we're at...


  • Pretoria, Gauteng, South Africa Wns Full time

    Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader.WNS offers business value to global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing,...

  • Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Office Beacon South Africa Full time

    Job Title: Team Leader – Virtual AssistantsWe are looking for a dynamic and results-driven Team Leader to oversee our team of Virtual Assistants. In this role, you will manage day-to-day operations, ensure exceptional client satisfaction, and foster a positive, high-performance work environment. Your leadership will be key in optimizing team performance,...


  • Pretoria, Gauteng, South Africa Ortho-Team Ag Full time

    At Ortho-Team Ag, we're seeking a seasoned team leader to oversee our lawn care and landscaping operations.The ideal candidate will possess excellent communication skills, a keen eye for detail, and the ability to motivate and lead a high-performing team.Key ResponsibilitiesManage field operations, ensuring efficient use of resources and adherence to quality...

  • Team Leader

    4 weeks ago


    Pretoria, Gauteng, South Africa Ananzi Full time

    Job Title: Team Leader – Virtual AssistantsWe are looking for a dynamic and results-driven Team Leader to oversee our team of Virtual Assistants. In this role, you will manage day-to-day operations, ensure exceptional client satisfaction, and foster a positive, high-performance work environment. Your leadership will be key in optimizing team performance,...

  • Team Leader

    4 days ago


    Pretoria, Gauteng, South Africa Hollywoodbets Full time

    Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint,...


  • Pretoria, Gauteng, South Africa CMC GLOBAL Full time

    Operational Team Leaders Urgently RequiredLocation: Gauteng - Westrand and PTAMinimum Requirements:Grade 12 or equivalent at NQF level 4 (essential)Diploma in supply chain management / transportation / safety management or equivalent at NQF level 5 (essential)Code B Driver's License (essential) + Own reliable vehicleAt least 3 years working experience in an...

  • Team Leader

    4 days ago


    Pretoria, Gauteng, South Africa Hollywoodbets Full time

    About Us: Hollywoodbets is a fast-paced and dynamic company, always looking for ways to innovate and improve. We believe in empowering our employees to take ownership of their work and make a meaningful contribution to our success.">Job Summary: We are seeking a motivated and experienced Team Leader to join our Retail Operations team in Gauteng. As a Team...

  • Team Leader

    3 weeks ago


    Pretoria, Gauteng, South Africa Netsurit Full time

    Team Leader - IT Department Shift SupervisorJob Model: HybridNetsurit's mission is to "Support the dreams of the doers." For Netsurit, this means helping employees achieve their personal dreams and ambitions while they free up our customers to meet their broader business goals by taking the burden of day-to-day IT operations off their shoulders.What's your...

  • Process Team Leader

    1 week ago


    Pretoria, Gauteng, South Africa Nando'S South Africa Full time

    Closing Date: 04/09Reference Number: NAN-4Job TitleProcess Team Leader - FeitoriaDepartmentFeitoriaJob TypePermanentReporting To (Job Title)Production Group LeaderNumber of Positions1LocationCountry: South AfricaProvince: GautengTown/City: MidrandJob DescriptionResponsible for day-to-day management of the food manufacturing process, ensuring achievement of a...


  • Pretoria, Gauteng, South Africa Fempower Full time

    Job Overview:We are looking for a highly skilled and experienced Dutch Team Leader to lead our high-performing team at Fempower. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and enhancing customer satisfaction.Key Accountabilities:Business Growth: Develop and implement...

  • Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Energy At Work Projects Full time

    Exciting Opportunity for an Insurance Sales Team Leader (Short-Term Insurance)Join one of our esteemed clients, a leading player in the financial sector, as they seek a top-notch Sales Team Leader specializing in Short-Term Insurance.Your role will revolve around providing exceptional support to sales agents, in order for them to service existing clients by...


  • Pretoria, Gauteng, South Africa Nando'S South Africa Full time

    We are seeking a skilled and experienced Process Team Leader - Feitoria to join our Production Team.As a key member of the team, you will be responsible for the day-to-day management of the food manufacturing process, ensuring achievement of a daily plan in compliance with business KPIs, health and safety objectives.The successful candidate will support the...


  • Pretoria, Gauteng, South Africa Ann Swann Personnel (Pty) Ltd Full time

    A leader in the industrial engineering and compressed air solutions sector, our client is known for delivering service excellence and innovation.They are seeking a dynamic and hands-on Service Operations Team Leader to coordinate and lead their field service function with a strong focus on customer satisfaction, technician scheduling, and operational...

  • Team Leader

    5 days ago


    Pretoria, Gauteng, South Africa Merchants Full time

    Direct message the job poster from MerchantsAre you ready to take the next step in your career? The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contractual obligations.What would make you a good fit for this role?Must be willing and able to...