Team Leader

2 weeks ago


Pretoria, Gauteng, South Africa Office Beacon South Africa Full time

Job Title: Team Leader – Virtual Assistants

We are looking for a dynamic and results-driven Team Leader to oversee our team of Virtual Assistants. In this role, you will manage day-to-day operations, ensure exceptional client satisfaction, and foster a positive, high-performance work environment. Your leadership will be key in optimizing team performance, streamlining processes, and driving continuous improvement.

Key Responsibilities
  1. Team Leadership & Management: Act as the primary point of contact for Virtual Assistants, providing guidance and support.
  2. Lead by example, fostering a culture of collaboration, growth, and accountability.
  3. Assign tasks strategically to optimize workload distribution and team efficiency.
  4. Conduct performance evaluations, offer constructive feedback, and drive team engagement.
  1. Client Care & Relationship Management: Serve as the main liaison between clients and Virtual Assistants, ensuring seamless service delivery.
  2. Oversee the onboarding of new clients and team members, setting clear expectations.
  3. Develop and refine Standard Operating Procedures (SOPs) for optimal service quality.
  4. Monitor client interactions and proactively enhance the overall client experience.
  1. Performance Monitoring & Reporting: Track key performance indicators (KPIs) related to productivity, quality, and client satisfaction.
  2. Analyze data to identify trends, areas for improvement, and optimization opportunities.
  3. Provide regular reports with insights and recommendations to management.
Work Hours & Location

This is an onsite position, and our working hours align with US & UK time zones. Shifts may include:

  • 9 AM – 7 PM SAST
  • 3 PM – 12 AM SAST
  • 5 PM – 3 AM SAST
  • 7 PM – 4 AM SAST

We are an equal opportunity employer committed to diversity and inclusion. We celebrate differences and welcome applicants from all backgrounds.

If you're passionate about leadership, client success, and operational excellence, we'd love to hear from you To apply, send your resume, cover letter and/or portfolio to:

Requirements
  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Good PC skills, especially MS Excel
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Degree in Management or training in team leading is a plus
#J-18808-Ljbffr
  • Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Energy At Work Projects Full time

    Exciting Opportunity for an Insurance Sales Team Leader (Short-Term Insurance)Join one of our esteemed clients, a leading player in the financial sector, as they seek a top-notch Sales Team Leader specializing in Short-Term Insurance.Your role will revolve around providing exceptional support to sales agents, in order for them to service existing clients by...

  • Team Leader

    4 days ago


    Pretoria, Gauteng, South Africa Hollywoodbets Full time

    Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint,...


  • Pretoria, Gauteng, South Africa Ortho-Team Ag Full time

    At Ortho-Team Ag, we're seeking a seasoned team leader to oversee our lawn care and landscaping operations.The ideal candidate will possess excellent communication skills, a keen eye for detail, and the ability to motivate and lead a high-performing team.Key ResponsibilitiesManage field operations, ensuring efficient use of resources and adherence to quality...

  • Team Leader

    4 weeks ago


    Pretoria, Gauteng, South Africa Ananzi Full time

    Job Title: Team Leader – Virtual AssistantsWe are looking for a dynamic and results-driven Team Leader to oversee our team of Virtual Assistants. In this role, you will manage day-to-day operations, ensure exceptional client satisfaction, and foster a positive, high-performance work environment. Your leadership will be key in optimizing team performance,...

  • It Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Business Capital Group Full time

    The company is a global leader in business process outsourcing (BPO) and customer experience (CX), driven by AI and cutting-edge technology. Our focus is on making operations smarter, faster, and more seamless for our clients by combining automation with human expertise to deliver exceptional results. With a team of over + professionals worldwide, we're at...

  • Team Leader

    3 weeks ago


    Pretoria, Gauteng, South Africa Imasfinance Full time

    Job title : Team Leader: Personal Lines UnderwritingJob Location : Gauteng, CenturionDeadline : April 21Key Responsibilities:As the Team Leader, you will:Monitor and manage claims activities to ensure claims are handled accurately and timeously and in accordance with processes and procedures.Reporting of claims and claim follow-ups in accordance with agreed...

  • Dutch Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Fempower Full time

    Are you an experienced Team Leader in Dutch Sales ready for your next challenge? We are looking for a driven Dutch Team Leader to strengthen our Dutch-speaking team.Responsibilities:Lead and motivate your team to achieve set targets and ensure customer satisfaction.Monitor performance, analyse KPIs, and implement improvement actions where needed.Act as the...

  • Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Isilumko Staffing Full time

    Are you a passionate IT Technician who has experience in report writing, liaising with stakeholders and 2nd and 3rd line support? This opportunity is for you. A top insurance company is looking for an IT Technician with Team lead Experience to join their IT Communications department as a Team Leader for the Technical Support division within a call center...

  • Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Isilumko Staffing Full time

    Are you a passionate IT Technician who has experience in report writing, liaising with stakeholders and 2nd and 3rd line support?This opportunity is for you. A top insurance company is looking for an IT Technician with Team lead Experience to join their IT Communications department as a Team Leader for the Technical Support division within a call center...

  • Team Leader

    3 weeks ago


    Pretoria, Gauteng, South Africa Netsurit Full time

    Team Leader - IT Department Shift SupervisorJob Model: HybridNetsurit's mission is to "Support the dreams of the doers." For Netsurit, this means helping employees achieve their personal dreams and ambitions while they free up our customers to meet their broader business goals by taking the burden of day-to-day IT operations off their shoulders.What's your...


  • Pretoria, Gauteng, South Africa Medical Resources Group Full time

    Our client is a leading medical scheme based in Pretoria, dedicated to providing comprehensive healthcare benefits to its members.They are committed to innovation, quality service, and the well-being of their clients.Position: Team Leader : CommunicationsIn line with their growth and commitment to excellence, they are seeking a dedicated and experienced Team...


  • Pretoria, Gauteng, South Africa Medical Resources Group Full time

    Our client is a leading medical scheme based in Pretoria, dedicated to providing comprehensive healthcare benefits to its members. They are committed to innovation, quality service, and the well-being of their clients. Position: Team Leader : Communications In line with their growth and commitment to excellence, they are seeking a dedicated and...

  • Sales Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Old Mutual Full time

    About the RoleThis is an exciting opportunity for a Sales Team Leader to lead a high-performing sales team and contribute to the company's success. As a seasoned professional, you will be responsible for managing sales targets, developing and implementing sales strategies, and providing guidance and support to team members.

  • Technical Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Carlysle Talent Search - Centurion Full time

    We are looking for a Technical Team Leader to join our team at Carlysle Talent Search - Centurion. The successful candidate will have extensive experience in technical leadership and a proven track record of delivering high-quality software solutions.The ideal candidate will have experience in leading teams of developers, mentoring junior engineers, and...

  • Medical Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Clicks Group Full time

    The Clicks Group is seeking a highly skilled Medical Team Leader to join its team. As a Nursing Practitioner, you will be responsible for managing a clinic and providing high-quality patient care.About the RoleAs a Medical Team Leader, you will be responsible for leading a team of healthcare professionals and ensuring that they have the necessary resources...

  • Process Team Leader

    1 week ago


    Pretoria, Gauteng, South Africa Nando'S South Africa Full time

    Closing Date: 04/09Reference Number: NAN-4Job TitleProcess Team Leader - FeitoriaDepartmentFeitoriaJob TypePermanentReporting To (Job Title)Production Group LeaderNumber of Positions1LocationCountry: South AfricaProvince: GautengTown/City: MidrandJob DescriptionResponsible for day-to-day management of the food manufacturing process, ensuring achievement of a...

  • Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Hollywoodbets Full time

    Job title : Team Leader (Mobile) x 2 - PretoriaJob Location : Gauteng, PretoriaDeadline : May 04, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionBeing a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has...

  • Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Wns Global Services Full time

    Job DescriptionRole PurposeRole is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery.He / she directs the telesales team as they contact customers via the telephone to make sales transactions and support field sales.This role includes administrative...

  • Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Hollywoodbets Full time

    Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint,...


  • Pretoria, Gauteng, South Africa Managed People Solutions Full time

    Managed People Solutions is actively seeking a skilled Merchandising Team Leader to join our team. If you're passionate about merchandising and ready to take on a leadership role, we would love to have you on board in Pretoria West, Gauteng. Job Purpose A Merchandising Team Leader is responsible for effectively and efficiently merchandise products in a set...