Supervisor: Facilities Management
1 week ago
To supervise the provision of reception, cleaning, mailing, printing, administration services and other relevant outsourcing services for facilities management.
Key Performance Areas
- Develop, implement and maintain relevant policies and procedures required for administration and office support
- Supervise the day-to-day provision of support services related to reception, cleaning, catering, courier, and boardroom management
- Assist with the development of the specifications and service level agreements for soft services, refreshment / office supply supplies and courier services
- Monitor contracts with service providers and ensure compliance with service level agreements
- Order and issue refreshment/office supplies and maintain appropriate stock levels
- Ensure that the receptionist and/or switchboard operator supports a sound corporate image for the FIC
- Ensure that efficient delivery/driver services are provided for the FIC
- Manage parking, including parking space allocation and control
- Prepare reports, submissions and correspondence on behalf of the Facilities Management function
- Build and maintain relationships with end-users
- Provide feedback to all relevant stakeholders on the provision of service
- Perform general administrative duties
- Ensure compliance with the Occupational Health and Safety Act of 1993 (OHSACT)
- Manage other general Facilities Management duties as required
- Contribute to the development of facilities management policies, systems, and practices within best practices, industry standards, and applicable legislation
- Monitor hard services and report any defects timely
- Coach and counsel subordinates
- Provide the team with technical guidance
- Review and sign off work executed by team members and ensure it conforms to policies, procedures, and legislative requirements
- Prioritize and allocate work to the team
- Actively manage performance
- Report on team progress against set objectives and standards
- Ensure implementation of learning and development interventions for the team
- Ensure compliance with codes of conduct, policies and procedures, and legislative requirements
- Diploma in Facilities Management or any related qualification
- Minimum five (5) years' experience in a similar position in Facilities Management
- Minimum three (3) years' experience in supervision of employees and outsourced services
- Proficient in MS Office suite
- Valid code 08 driver's license
- Ability to work under pressure
- Ability to interact with individuals at all levels of operations
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