Consultant of Product Support

4 days ago

Johannesburg, Gauteng, South Africa DroneDeploy Full time

Visa Money Movement (VMM) is a suite of products that Visa provides to clients (issuers, acquirers, processors, merchants, and service providers) to facilitate moving money to Cards, Accounts and Wallets around the world.

One of the prime responsibilities of the Sales Engineering and Solutions team is ensuring that the payment stakeholders that sit between a company that wants to pull funds or disburse funds to a Card, Account or Wallet and the Visa network can successfully support Visa Direct transactions. We refer to such stakeholders as Enablers, and they include acquirers, VisaNet processors, gateways, and integrated software vendors. The team is responsible to grow the number of ready Visa Direct Enablers in CEMEA and that they are operating at scale. The Sales Engineering and Solutions team works cross-functionally with Visa sales, Client Services, Risk and AML, Finance, Product, Technology, and Legal teams to ensure client success.

The Senior Manager - Visa Direct Sales Engineering and Solutioning will be a key team member of the CEMEA MM team responsible for leading solution design client discussions for clients to offer domestic and cross-border Pull or Push-to-Card (VDC), Account (VDA) or Wallet (VDW) money movement services.

Engagement begins with an early-stage consultation (sales engineering) to understand the partner's needs, resources and targeted timeframe. Conversations will continue as we co-design a solution with the partner, agreeing on scope, and timelines (solutioning). Project Management of multiple stakeholders and teams within Visa will be required to develop, implement, and launch the agreed upon solution, so fundamental project management skill is key. The role holder will have end-to-end engagement responsibility for the VMM solutions designed as the onboarding lead, ensuring a successful launch.

You will work closely with various teams across Visa to successfully develop solutions and partnerships to scale our business. As one of the most diverse roles at Visa, you will excel at handling ambiguity and uncertainty. The ideal candidate should know what it is like to start something from scratch, grow it structurally and methodically.

The role requires a unique combination of product expertise, problem solving ability, flexibility with rapid changes, intellectual curiosity, and attention to detail.

Responsibilities include:

  • Collaborate with clients to understand their business challenges and serve as a technical advisor on Visa Direct product platform and offered services.
  • Analyze complex requirements and propose multiple viable solution options & recommendations that meet client needs.
  • In collaboration with other teams, manage overall client onboarding and implementation with clients through to support their program launch. Work with cross functional teams to ensure partner implementations are on track and delivering against plan.
  • Identify gaps and opportunities for solution completeness to help deliver best in class money movement solutions.
  • Provide technical leadership and guidance to clients to help accelerate solution design and readiness to adopt new product platform features.
  • Acquire deep understanding of Visa Direct API's (Card / Account / Wallet) and develop ability to explain complex API concepts to clients.
  • Learn about Visa's value-added services, find out how clients can gain from using those services, and create a persuasive narrative for them to adopt & implement those services.
  • Collaborate with cross-functional business, product, technology, client services & other teams to drive best in class client solutions & product offerings.
  • Work closely with the sales & account managers to plan and manage the client's integration strategy, schedule, and deadlines.
  • Collaborate with the sales and account management teams to identify new business opportunities and develop technical proposals.
  • Monitor and analyze the effectiveness of implemented solutions and make necessary adjustments to optimize the performance.
  • Create presentations for internal approvals and external client facing discussions.
  • Communicate effectively with clients and internal stakeholders at various levels (including executive leadership).

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership / site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications:

  • 10 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD).
  • Excellent understanding of Web technologies including RESTful APIs, mobile and eCommerce payment technologies and message sets, including ISO 8583, SWIFT and ISO 20022 etc.
  • Strong technical skills, including the ability to prove out the early-stage technical feasibility of a product solution.
  • Provide hands-on support to fintech partners / banks for Visa APIs integration.
  • Experience in cross-border remittance operations, foreign exchange rates is a plus.
  • Anti Money Laundering, Payments Risk & Fraud Products and Sanction Screening knowledge is desirable.
  • Ability to manage client relationships, engaging in both business-level and technical solutioning discussions at various levels of the organization.
  • Ability to combine aspects of the business and commercialisation with technical understanding.
  • Possess fundamental product development skills from supporting the introduction of products features and / or improvements.
  • Exceptional interpersonal and presentation skills and a proven ability to influence and communicate effectively across regional and functional lines.
  • Ability to manage a complex and varied workload, requiring support of multiple ongoing product and solution development initiatives and providing product support for teams delivering implementation projects.
  • Advanced planning, organizational and problem-solving skills.
  • Strong team player, self-directed and able to work independently at coordinating cross functional activities, data collection, strong decision-making abilities to raise issues at appropriate times.
  • Comfortable working closely with cross-functional teams.
  • Excellent communication, storytelling, and presentation skills.
  • Proficiency in French language is a plus.

Additional Information:

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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