Front Office Manager

5 days ago


Pietermaritzburg, KwaZulu-Natal, South Africa ANEW Hotels & Resorts Full time

Details

Closing Date: 2025/05/05

Reference Number: AHR250306-3

Job Title: Front Office Manager (KwaZulu-Natal, Pietermaritzburg)

Job Type: Permanent

Business Unit: Hilton

Department: Front of House

Number of Positions: 1

Location: Pietermaritzburg, KwaZulu-Natal, South Africa

Minimum Education Level: Diploma | Advanced Certificate

Job Category: Hospitality

Job Advert Summary

Does interacting with new people excite you? ANEW Hotels & Resorts are looking for an excellent Front Office Manager to be based in KwaZulu-Natal, Pietermaritzburg. The Front Office Manager will create a good first impression, exceeding customer expectations through efficient delivery and friendly service with a great attitude, good knowledge of menu and hotel services, creating results that contribute to the mission and overall success of the company.

Minimum Requirements:
  • +3 Years' Experience as a Front Office Manager or Assistant
  • Hospitality Management Qualification would be an added advantage.
  • Intensive Knowledge of Opera Cloud
  • Ability to remain positive and focused in a fast-paced environment.
  • Great interpersonal skills
  • Good Communication Skills
Duties and Responsibilities:
  • Ensure compliance with Standard Operating Procedures for all areas of the Front Office Department.
  • Ensure profitability by achieving the highest occupancies with the highest possible room rates.
  • Ensure that the necessary systems and controls are in place regarding handling various methods of payment, deposits, rate variances, and cash-ups.
  • Ensure that all charges are correctly entered on the guest's bill and are always up to date.
  • Carry out all duties as reasonably requested by Management.
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