Hybrid (Business Consultant & Account Manager) – Limpopo
4 days ago
Main purpose of position
The development of business growth opportunities by actioning the strategic goals of the organization and delivering a premium class service to our customers and future/potential customers.
Key performance areas
- Consult, negotiate and make progress on deals across all four products to the point of signing with decision makers/business owners.
- Source viable opportunities to promote the Connect Group Offering to secure required daily/weekly/monthly quote output and build a solid pipeline of opportunities with business owners/decision makers.
- Focus on securing meetings (confirmed with the decision makers) where the business is currently in the market for a cash management solution.
- Focus on securing meetings (confirmed with the decision makers) that are currently in contract with a competitor and should form part of your future dated pipeline.
- Strive to understand your prospects' business requirements to effectively provide the correct Connected solution and negotiate past objections.
- Sell our end-to-end solution and the benefits thereof.
- Build up a healthy pipeline of opportunity on the CRM system (core suite).
- Bring in new business to exceed daily/weekly/monthly/quarterly and annual targets agreed to across Card Connect, Kazang Connect, Capital Connect and Cash Connect.
- Manage & retain relationships with key industry influencers.
- Grow one's available opportunities via referral business events/tradeshows.
- Understand the Connect Group offering fully to best consult with your prospect base and ensure maximum client satisfaction once the client is converted.
- Assist in transferring the relationship post-installation to the Account Manager/Hybrid managing the customer thereafter.
- Manage prospects' expectations post signing up a Connected Product.
- Manage all activity and reporting via core suite and report server daily to effectively manage and secure your prospect base.
- Manage and action ongoing promotions/campaigns/strategic decisions throughout the prospect base.
- Keep the prospect base appraised of any changes or new product development/services within Connect Group.
- Conduct monthly site visits of your current month's tiers.
- Maintain an accurate customer database and call cycle.
- ADHOC requests as and when required.
- Manage declared BTV to Actual BTV processed monthly/quarterly/annually.
- Manage customers not utilizing devices and try reducing to a fully active portfolio.
- Limit technical call outs by ensuring efficient and thorough switch on training as well as ongoing training with the device users/sites.
- Renewal negotiations to begin @12 months remaining on the current contract.
- Keep the customer appraised of any changes or new product developments and services.
- Settlement process is understood, and client is trained on instant access and online client portal, Webflo.
- Work with Finance on any escalated queries that they require assistance with.
- Feedback and quick resolution to customer queries, acknowledgment of email within 24 hours and resolution within 48 hours.
- Training and upskilling of new and existing customers on an ongoing basis.
- Train the client on the current escalation process on the below:
Technical issues
CIT escalations
Settlement/Recon Queries
Contact Centre Support
Contact Centre WhatsApp support
Number of positions available
1
Commencement Date
Immediately
Click here to submit your CV
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