Front Of House Manager

4 days ago

Cape Town, Western Cape, South Africa More Family Collection Full time

KEY FOCUS AREAS

Lodge or Hotel Management

To assume full responsibility for the overall Front of House property operations, which include Reception, Guest Relations, Retail and the Spa. Meet with the General Manager and Hotel Manager as required and update on property operations. To maintain and ensure the good will of the MORE brand at property level. To be a key ambassador of MORE and its brands including hosting Site Inspections, communicating with the market and hosting journalists. To ensure the developed set of MORE and property standards are upheld and maintained. To ensure the departmental management personnel of the property is up to the MORE standard, ensuring a streamlined and effective structure in line with hospitality trends. To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed. To assist in achieving the best procurement agreements for the property and MORE. To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry. To be readily available to deal with all guest queries and complaints.

Development and Staff Management

To implement training and facilitate the use of MORE appointed internal and external trainers. To provide effective leadership through professional management and encouragement of all subordinates, including mediation. To drive and monitor the effective implementation and execution of MORE Performance Management and Succession Planning processes. To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.

Community

Assist in establishing and supporting community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.

REQUIREMENTS - QUALIFICATIONS AND SKILLS
  1. Sound experience in senior Hospitality Front of House Management positions minimum 3 years.
  2. A Qualification in Hospitality Management.
  3. Sound knowledge of MS Office Suite.
  4. Sound experience and proven track record of having made targets.
  5. Sound product and market knowledge, including international trends.
  6. Sound knowledge of product and supply.
  7. Valid Code 08 drivers license and own reliable transport essential.
MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION
  1. Excellent attention to detail.
  2. Guest focus philosophy, living the MORE brand and driving the MORE experience.
  3. Excellent communication skills (written and verbal), practicing honest communication.
  4. Team player with positive attitude, enthusiasm, and emotional control.
  5. Excellent time management and self-discipline, interpersonal & solution seeking skills.
  6. Proactive, use initiative and creative flair when required.
  7. Committed and loyal, adaptable, and flexible.
  8. Must work accurately under pressure.
  9. People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

We Create Opportunities And Experiences For People To Enrich Their Lives.

Our Values Guide Our Behaviours And How We Act, And They Help Us Find The Right Partnerships For Growth.

  1. Be AWARE (the "thoughtful" value) Eyes and ears open Arrive ready Be human
  2. Respond GENEROUSLY (the "more" value) Always respond Give more, do more Have a mindset of abundance
  3. Strength in DIVERSITY (the "family" value) Act in harmony Work together Act inclusively
  4. Make it BETTER (the "continuous improvement" value) Positively influence Keep learning Own it
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