Experienced Front of House Restaurant Manager

1 week ago


Cape Town, Western Cape, South Africa COOKED Full time

Role Description

This is a full-time, on-site role for an Experienced Front of House Restaurant Manager located in the City of Cape Town. The manager will be responsible for overseeing all front-of-house operations and ensuring exceptional customer service

Qualifications

  • Strong Communication and Customer Service skills
  • Experience in Food & Beverage management
  • Experience in Sales and Customer Relationship Management
  • Ability to train and supervise staff effectively
  • Excellent organizational and problem-solving skills
  • Ability to work flexible hours, including nights and weekends

Duties

  1. Cash-ups – Reconcile daily sales, handle cash, and close tills.
  2. Service Supervision – Oversee floor operations, ensuring smooth service.
  3. Opening & Closing Duties – Ensure proper setup and shutdown procedures.
  4. Guest Experience – Greet customers, handle complaints, and ensure satisfaction.
  5. Training – Teach staff service standards, upselling, and safety procedures.
  6. Scheduling – Create and manage staff rosters to optimize coverage.
  7. Performance Monitoring – Give feedback and conduct staff evaluations.
  8. Team Leadership – Motivate staff and resolve any team conflicts.
  9. Ordering – Manage stock.
  10. Stock Control – Monitor and minimize waste or shortages.

Own transport would be beneficial.

Updated CV's with contactable references necessary to apply.

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