Senior Credit and Collections Manager

4 days ago


Cape Town, Western Cape, South Africa DigiCert Full time
About This Role

We are seeking a highly motivated Senior Credit and Collections Manager to join our team. As a key member of our finance department, you will be responsible for managing and optimizing credit and collection operations.

This role requires exceptional leadership skills, a strong background in credit and collection processes, and the ability to drive results in a dynamic environment.

Key Responsibilities
  • Team Leadership: Supervise and mentor a team of credit and collection analysts, providing guidance, support, and constructive feedback to ensure high performance and professional growth.
  • Credit Management: Oversee the credit approval process for new and existing customers, reviewing credit worthiness, assessing credit risk, and establishing credit limits in line with company policies.
  • Collections: Manage the collection of outstanding debts, including monitoring overdue accounts, contacting customers to arrange payments, and negotiating payment plans to resolve delinquent accounts.
  • Dispute Resolution: Lead efforts to resolve customer disputes related to billing or payment issues, collaborating with internal departments and external customers to achieve timely and satisfactory resolutions.
  • Reporting and Analysis: Generate regular reports on accounts receivable aging, collection activities, and credit risk exposure, analyzing trends and identifying areas for improvement.
  • Process Improvement: Continuously evaluate credit and collection processes and systems, identifying opportunities to streamline operations, enhance efficiency, and improve customer satisfaction.


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