Assistant Boutique Manager

4 weeks ago


Johannesburg, Gauteng, South Africa Richemont Full time

Main Purpose

The Assistant Boutique Manager will be responsible for developing and maximizing the performance of the boutique by achieving sales, profit, and strategic objectives. They will work with an exciting team and assist the Boutique Manager in delivering a successful customer experience.

Context

Based in the Boutique, reporting to the Boutique Manager, representing the brand inside and outside the boutique.

Key Contacts:

Internal

  • Boutique Team
  • Retail Director
  • Retail Operations Manager
  • Retail Coordinator
  • Marketing Department
  • Trainer
  • Visual Merchandiser

External

  • Clients
  • Richemont Dubai Shared Service (Focus CS, Logistics)
  • Mall Management

Key Responsibilities

  • Maximize boutique performance
  • Apply international and local retail guidelines
  • Support Boutique Manager in managing the boutique team

The Assistant Boutique Manager is responsible for:

Sales

  • Maximize boutique turnover
    • Inside the boutique
    • Outside the boutique (presentations to VIP clients)
    • Discount management: control of discounts in the boutique
    • Support sales team in achieving personal targets and contributing to boutique targets
    • Assist other sales associates during sales (service, gift wrapping, etc.)
    • Assist sales associates and stock controller in administrative tasks (cash register, stock)
    • Observe and coach team in sales process
    • Monitor KPI development and propose action plan to Boutique Manager

Customer Focus & Service

  • Direct contact with Royals and Collectors
  • Contribute to customer relationship programs
  • Contribute to improving database registration (quantity and quality)
  • Contribute to professional Customer Service/After Sales Service execution in Boutique

Operations and Admin

  • Main contact for all requests related to the boutique in absence of the Boutique Manager
  • Ensure adherence to Richemont and Montblanc specific retail procedures
  • Proper maintenance in the boutique
  • Implementation of security concept
  • Assist with boutique reports (Daily, After Sales, Analysis)

Support in Team Management & Leadership

  • Define and follow up on KPIs and targets for the team
  • Motivate the team
  • Integrate and train new sales associates in the field
  • Monitor self-learning progress of team
  • Train and coach boutique team on the job

Support in Operations, Admin & Marketing

  • Execute and timely deliver boutique reports
  • Execute promotion and incentives on boutique level
  • Propose and support marketing activities (commercial)

With Stock Controller

  • Optimize stock management in boutiques (replenishment, rotation, inventory, etc.)

With Visual Merchandiser & Retail Operations Manager

  • Excellence at POS at any time and control of quality of displays
  • Adhere to display and product guidelines at all times


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