Restuarant Assistant Manager

3 weeks ago


Johannesburg, Gauteng, South Africa Deka Minas Pty Ltd Full time

The Assistant Restaurant Manager plays a vital role in ensuring the seamless operation of a Michelin-starred establishment. This individual is responsible for upholding the highest levels of guest satisfaction, maintaining service excellence, and supporting the Restaurant Manager in daily operations. With a strong focus on leadership, organization, and attention to detail, the Assistant Manager helps sustain the restaurant's prestigious Michelin-star status.

Key Responsibilities:1. Guest Experience & Service Excellence

  • Ensures an exceptional dining experience by maintaining Michelin-star service standards.
  • Greets and interacts with guests to provide a personalized and memorable experience.
  • Addresses and resolves guest concerns promptly and professionally.
  • Trains staff on hospitality and service etiquette to enhance the guest experience.

2. Team Leadership & Staff Management

  • Assists in recruiting, onboarding, and training front-of-house (FOH) staff.
  • Supervises and mentors servers, hosts, and support staff, ensuring high performance.
  • Conducts daily pre-shift meetings to brief staff on menu changes, reservations, and special events.
  • Monitors staff performance and provides constructive feedback and training as needed.

3. Operational Efficiency & Restaurant Management

  • Supports the Restaurant Manager in overseeing daily operations and ensuring service efficiency.
  • Maintains compliance with health, safety, and hygiene regulations.
  • Monitors inventory levels and coordinates with suppliers for timely restocking of essentials.
  • Assists in developing and implementing operational improvements for efficiency and cost control.

4. Financial Performance & Cost Control

  • Assists in monitoring sales, expenses, and budgets to maximize profitability.
  • Supports staff scheduling to ensure optimal labor costs without compromising service quality.
  • Monitors waste and implements cost-effective measures without compromising quality.

5. Michelin-Star Compliance & Standards

  • Ensures that the restaurant consistently meets Michelin-star guidelines in food quality, service, and ambiance.
  • Works closely with the chef and culinary team to maintain synergy between the kitchen and front-of-house operations.
  • Regularly reviews guest feedback and implements necessary improvements.

6. Event Coordination & Special Services

  • Assists in planning and executing private dining events and special occasions.
  • Collaborates with the sommelier and bar team to enhance the beverage program.
  • Maintains VIP guest profiles and provides personalized recommendations.

Qualifications & Experience:

  • Education: Degree/Diploma in Hospitality Management or a related field (preferred).
  • Experience: 3+ years in fine dining, luxury hospitality, or Michelin-starred restaurant management.


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