Remote - Finnish speaking VIP Account Manager

3 days ago


Cape Town, Western Cape, South Africa Triskel Consulting Full time

Our client, an international player within the online entertainment sector, is building a new VIP team and looking for experienced VIP Account Managers for the different markets they operate in. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value players within your market. Your primary responsibility will be to deliver exceptional customer service, build lasting relationships, and provide tailored experiences to ensure the loyalty and satisfaction of the VIP players.

Responsibilities

  • Develop and maintain strong, personalized relationships with high-value players in your market.
  • Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
  • Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
  • Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
  • Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
  • Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
  • Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
  • Handle VIP player complaints and disputes with a focus on fair and efficient resolutions.
  • Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.

Requirements:

  • Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
  • Profound understanding of your country's iGaming market, along with in-depth knowledge of player preferences.
  • Outstanding communication and interpersonal skills.
  • Bilingual or native level of Finnish, as well as good communication skills in English.
  • A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in using customer relationship management (CRM) tools and other relevant software.
  • Ability to work effectively both independently and as part of a team.
  • Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
  • Exceptional problem-solving skills and the capacity to remain composed under pressure.
  • Availability to work on shifts Monday to Sunday until 2:00 am CET (night shifts and weekends are worked from home).
#J-18808-Ljbffr

  • Cape Town, Western Cape, South Africa Triskel Consulting Full time

    Our client, an international player within the online entertainment sector, is building a new VIP team and looking for experienced VIP Account Managers for the different markets they operate in. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value players within your market. Your primary responsibility will be to...


  • Cape Town, Western Cape, South Africa Kingmakers Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from KingMakers.About UsWe are on a mission to become the most trusted sports betting and online casino in South Africa, redefining the game with premium partnerships and deep market knowledge.In collaboration with MultiChoice Group's renowned SuperSport brand, we...


  • Cape Town, Western Cape, South Africa Triskel Consulting Full time

    Triskel Consulting is a leading international player within the online entertainment sector.We are building a new VIP team and looking for experienced VIP Account Managers for the different markets we operate in. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value players within your market.Your...


  • Cape Town, Western Cape, South Africa Kingmakers Full time

    At Kingmakers, we're redefining the sports betting and online casino experience in South Africa. Our mission is to become the most trusted platform, delivering a premium, tailored experience that feels exclusive at every touchpoint.About UsWe collaborate with MultiChoice Group's renowned SuperSport brand to transform the way players engage with sports and...


  • Cape Town, Western Cape, South Africa Morae Full time

    About MoraeWe're a fast-growing team dedicated to delivering exceptional experiences for our high-value clients. Our vision is to transform the sports betting and online casino industry in South Africa, and we need talented individuals like you to help us achieve this goal.This RoleThis is an exciting opportunity to join our team as a senior VIP account...

  • VIP Officer

    2 weeks ago


    Cape Town, Western Cape, South Africa Hollywoodbets Full time

    Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africas biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And thats just the beginning. Our talented Team is on a mission to increase our global footprint,...


  • Cape Town, Western Cape, South Africa abc Full time

    Job DescriptionWe are seeking a results-driven German Speaking Account & Project Manager to manage and grow a portfolio of German-speaking PPC clients, delivering top-tier service and effective campaign strategies.This role involves overseeing and managing German Paid Ad Accounts with attention to detail and client satisfaction, taking full ownership of PPC...


  • Cape Town, Western Cape, South Africa Kingmakers Full time

    We are on a mission to redefine the game with premium partnerships and deep market knowledge.About UsAt SuperSportBet, we go beyond transactions, beyond standard service, and beyond expectations. We create connections, build trust, and make every interaction matter.This is not a typical VIP Account Manager role. It's an opportunity to take ownership of the...


  • Cape Town, Western Cape, South Africa Exclusively Remote Full time

    Job Overview:We are a dynamic and growing logistics company seeking a skilled Remote Personal Assistant to join our team. As a key member of our operations, you will be responsible for supporting the day-to-day tasks of a busy logistics professional, including managing emails, scheduling appointments, and providing exceptional client support.Key...

  • French Speaking

    3 days ago


    Cape Town, Western Cape, South Africa Excis Compliance ltd Full time

    We're looking for a French Speaking Technical Service Desk Agent.ResponsibilitiesCustomer SupportRespond to incoming service desk tickets, emails, and calls promptly and professionally.Provide first-line support for hardware, software, and application-related issues.Assist users with account access, password resets, and basic troubleshooting...


  • Cape Town, Western Cape, South Africa abc Full time

    German-Speaking Account & Project ManagerLocation : Cape TownJob Type : Full-time, on site / possible hybridAre you a results-driven professional with a passion for digital marketing? We are looking for a dedicated German-Speaking Account & Project Manager to manage and grow a portfolio of German-speaking PPC clients, delivering top-tier service and...


  • Cape Town, Western Cape, South Africa Triskel Consulting Full time

    We are looking for a highly skilled VIP Player Experience Manager to join our team in the Hungarian market.In this role, you will be responsible for designing and implementing tailored strategies to enhance the overall gaming experience for our high-value players in Hungary.Your Key Responsibilities:Develop and implement bespoke strategies to meet the unique...


  • Cape Town, Western Cape, South Africa Exclusively Remote Full time

    About the RoleThe Exclusively Remote Insurance Coordinator will be responsible for providing exceptional customer service, handling inquiries, and managing schedules to ensure smooth application processing.This role requires strong technical proficiency, excellent organizational skills, and effective written and verbal communication skills.Key...


  • Cape Town, Western Cape, South Africa Exclusively Remote Full time

    About the RoleWe are seeking a skilled Remote Life Insurance Coordinator to join our team. As a coordinator, you will be responsible for providing administrative support to an insurance professional, handling customer inquiries, and managing schedules.Key Responsibilities:Handle customer inquiries and resolve issues in a timely manner.Manage schedules and...


  • Cape Town, Western Cape, South Africa Exclusively Remote Full time

    About the Position:We are currently looking for a skilled Healthcare Recruiter to join our team on a flexible, remote basis. As a key member of our recruitment team, you will be responsible for sourcing and recruiting top talent in the healthcare industry.Job Summary:Sourcing and recruiting healthcare professionalsReviewing and evaluating resumes for...

  • VIP Payroll Officer

    4 weeks ago


    Cape Town, Western Cape, South Africa CK Africa Talent Full time

    Are you an experienced payroll professional with a passion for accuracy and compliance? CK Africa Talent is recruiting a VIP Payroll Officer for a client based in Blackheath, Cape Town. This is an exciting opportunity to bring your expertise in payroll, finance, and tax to a dynamic organization.Key Requirements:Education: Grade 12 and VIP Payroll...


  • Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    Are you an experienced leader in customer service ready for an international adventure? We are looking for a driven Operations Manager to strengthen our Dutch speaking team in South Africa. In this role, you will be responsible for managing a team of call centre agents, with direct oversight on team leaders. You will ensure that operational goals are met,...


  • Cape Town, Western Cape, South Africa Exclusively Remote Full time

    About the Job:We are seeking a highly skilled Senior Tax Accountant to join our team. As a Senior Tax Accountant, you will be responsible for preparing tax returns, managing client relationships, and providing expert advice on tax matters. This is a challenging and rewarding role that offers opportunities for professional growth and development.Key...


  • Cape Town, Western Cape, South Africa Exclusively Remote Full time

    Job OverviewWe are seeking an experienced Insurance Administrative Specialist to join our team. As a specialist, you will be responsible for providing administrative support to an insurance professional, handling customer inquiries, and managing schedules.Main Responsibilities:Handle customer inquiries and ensure smooth application processing.Track and...


  • Cape Town, Western Cape, South Africa Exclusively Remote Full time

    We are seeking a skilled Insurance Administrative Assistant to join our Exclusively Remote team. As a key member of our operations team, you will play a crucial role in providing exceptional customer service, coordinating sales processes, and ensuring seamless application submissions.Your primary responsibilities will include:Administrative Support: Provide...