VIP Account Management Expert
5 days ago
About Morae
We're a fast-growing team dedicated to delivering exceptional experiences for our high-value clients. Our vision is to transform the sports betting and online casino industry in South Africa, and we need talented individuals like you to help us achieve this goal.
This Role
- This is an exciting opportunity to join our team as a senior VIP account manager, where you'll be responsible for shaping the high-value client experience and driving business growth.
- You'll be working closely with our cross-functional teams to develop and implement data-driven strategies that enhance loyalty and maximize lifetime value.
Key Responsibilities
- Own the high-value client experience: You will be the trusted point of contact for our most valued clients, ensuring that every interaction is personalized, seamless, and adds real value.
- Drive retention & engagement: Monitor high-value client activity, spot trends before anyone else, and proactively create strategies to increase loyalty.
- Be the voice of the high-value client: Advocate for your clients internally, collaborating with KYC, Payments, Marketing, Customer Service, and CRM teams to optimize their journey.
- Turn insights into action: Use data-driven decision-making to improve engagement, refine offers, and maximize the client lifecycle.
Requirements
- 3+ years of experience as a VIP account manager in iGaming: You understand the industry, the clients, and what drives engagement.
- Knowledge of key betting KPIs and player behaviors: Familiarity with metrics such as GGR, NGR, ARPU, CLTV, Churn Rate, and activity segmentation to assess high-value client performance and opportunities.
- Ability to work with player data, CRM reports, and behavioral insights to identify trends and drive strategic decisions.
- Experience organizing high-end client events (online and offline): From private tournaments to tailored hospitality experiences.
- Solution-oriented & commercially driven: Ability to identify upselling opportunities and collaborate with cross-functional teams (e.g., Payments, Fraud, Marketing).
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