Retentions Consultant
6 days ago
Unlock a Thriving Career as a Accidental & Health Customer Service / Retentions Consultant
Key Responsibilities :
- Innovative Retention Strategies : Deploy dynamic and creative methods to retain our valued clients. Examples include offering premium reductions, downgrades, and enticing discounts.
- Policy Validation : Ensure timely and accurate capture of policies for retained clients to meet company requirements and system cutoffs affecting debit orders.
- Client Needs Analysis : Analyze client needs and identify opportunities for cross-selling and up-selling, delivering tailored solutions.
- Client Base Growth : Cultivate and expand our existing client base.
- Adherence to Underwriting Standards : Strictly adhere to underwriter's rules and business procedures.
- Negotiation Expertise : Collaborate with Product Owners and Underwriters when necessary to find solutions, especially during policy reinstatements—all done through telephonic interactions.
- Client Query Resolution : Address insurance-related queries and customer complaints promptly and effectively.
- Achieving Targets : Meet and exceed all set targets consistently.
- Relationship Management : Foster customer and business loyalty through exceptional relationship management. Uphold a professional corporate image aligned with the bank's values.
- Efficient Query Resolution : Prioritize query resolution within defined turnaround times to prevent complaints.
Qualifications & Experience :
Qualification :
- Matric : High school diploma or equivalent.
- Insurance Credentials : Possess a minimum of 120 Insurance credits.
- Relevant Qualification : Hold a relevant certification, diploma, or degree.
- Regulatory Exams : Compliant with FAIS regulatory exams.
- Class of Business (COB) and Compliance Training : Completed required training.
Experience :
- Insurance Industry Expertise : Minimum of 2 years of experience in the insurance industry.
- Call Center Proficiency : A minimum of 2 years of call center / telephone experience.
- Client Services : At least 1 year of sales / client services contact center experience.
If you're ready to excel in a dynamic role, armed with qualifications, experience, and a commitment to exceptional client retention, we invite you to apply. Join us in shaping the future of insurance and delivering unparalleled service to our clients
Elevate Your Career in Retention - Apply Now
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