Fraud Investigator

time left to apply End Date: April 2, 2025 (1 hour left to apply)

job requisition id JR10487

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Reporting to: Team Lead Fraud

Who we are

We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.

Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology.

Who we're looking for

We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

The Fraud Investigator will be responsible for mitigating suspicious and fraudulent activity during the various phases of our customer journey with Betway. This will be achieved by identifying patterns, trends or anomalies which are outside of the ordinary customer's behaviour. Monitoring and reviewing of high–risk transactions is required, and role further necessitates reporting of findings to escalated parties and stakeholders. There is a need for interaction with internal and external parties to explore, suggest and motivate on best practises to management.

What you'll be doing

As part of your role, your responsibilities will include:

• Monitor real time engines and queues and identify high risk transactions within the business portfolio.
• Observe customer transactions to identify fraudulent activity such as account takeover, friendly fraud, theft and similar other risks.
• Identify fraudulent transactions and cancel them from further processing.
• Resolve queued transactions within the service level agreements to reduce potential revenue losses.
• Interact with banks and customers to validate information and to confirm or cancel authorizations.
• Resolve customer issues within the scope of existing service level agreements.
• Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
• Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
• Ensure confidentiality of all information collected during investigation.
• Determine existing fraud trends by analysing accounts and transaction patterns.
• Identify system improvements to prevent fraudulent activities.
• Recommend anti-fraud processes for changing transaction patterns and trends.
• Recommend new software tools used for fraud detection, prevention and reporting activities.
• Generate suspicious activity reports and risk management reports for Managers.
• Review SDD KYC for account deemed high risk.
• Ensure accurate and appropriate responses to disputes.
• Monitor disputed transactions for possible fraudulent activity.
• Serve customers by resolving product and service problems.
• Review customer withdrawals and identify suspicious patterns, trends or behaviours and take the necessary action to secure the account.
• Where applicable, log the necessary Suspicious Transaction Reporting or Suspicious Activity Reporting to the relevant stakeholders.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you'll bring to the table

The necessary skills that we require for this role include:

• Familiarity with fraud prevention issues and suspicious transaction monitoring systems.
• Minimum 2 years' experience in financial services data analysis and/or risk management.
• Knowledge of online payment systems, regulations, understanding of KYC and financial crime.
• Degree or Diploma.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
• Exceptional attention to detail, ensuring high standards of quality in all outputs.
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.

Desirable skills you've got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends.
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations.
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards.
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint).
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions.

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Ownership and accountability.
• Initiating action.
• Resilience.
• Team orientation.
• Integrity.

What you'll get back

We offer a great variety of personal and professional benefits to help you thrive at Osiris and Super Group. This includes:

• We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow

Our journey started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 1,000+ talented and exceptional people at the forefront of the vast and competitive world.

Betway has become ingrained in African soil, having set down early roots in markets such as Ghana and South Africa. From there, Betway has weaved its way across the landscape, incorporating regions in East, West and Southern Africa. This growth also shows no signs of slowing, as Betway continues to be embraced by fans of sports betting in more and more African regions.

Whether it's a career in banking and finance, marketing, development or customer care, our people cover a broad range of dedicated specializations, all under one Betway Africa roof.