Fraud Prevention Specialist

5 days ago


Johannesburg, Gauteng, South Africa Absa Group Limited Full time
Job Summary

The successful candidate will be responsible for providing specialist advice and support to resolve fraud queries at first point of contact, ensuring that customers receive prompt and courteous service in an effort to minimise fraud losses. The ideal candidate will possess a strong understanding of financial crime trends and regulations, as well as excellent analytical and communication skills.

Main Responsibilities
  • Screening incoming fraud alerts against known fraud indicators and other risk factors.
  • Using telephonic interviewing techniques to determine risk.
  • Where fraud is confirmed, block the channel to prevent further transactions and losses.
  • Record actions taken on fraud systems and relevant banking systems.
  • For customers not contactable, analyse/evaluate the information at hand, make a decision to block the account as per policy and procedure.
  • Investigate suspicious accounts received from Product business.
  • Provide superior customer service to customers through various contacts made during the course of work performed.
  • Communicate new fraud trends to team Leaders and Managers for further action.
  • Investigation of fraud incidents and collection of evidence and case development.
  • Properly documenting and maintaining chain of custody for evidence.
  • Appropriately managing cases through investigation, customer and business interaction and eventual resolution and closure.


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