Supervisor – Customer Value Maximization

4 days ago


Randburg, Gauteng, South Africa Tracker South Africa Full time
Supervisor – Customer Value Maximization

Listing reference: track_001203

Listing status: Online

Apply by: 25 April 2024

Position summary

Job category: IT and Telecommunications

Location: Randburg

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

Tracker has been South Africa's leading vehicle tracking company since the 1990s. Tracker requires the services of a Customer Value Maximisation Supervisor in the Acquisitions Contact Centre situated at the Tracker head office based in Johannesburg to develop and implement strategies and initiatives to increase sales revenue and drive sales growth in a contact centre environment through upselling techniques and effectively promoting value-added products and services to existing and potential customers. The Supervisor is responsible for the successful management of sales activities; lead conversion targets; handling customer escalations; identifying opportunities as well as setting targets aligned with strategic objectives.

Responsibilities
  • Responsible for the management of inbound and outbound contact centre activities according to specific campaigns.
  • Proactively drive initiatives to ensure that targets for all campaigns are achieved including sales of value-added services, accessories, upsells, and referrals.
  • Analyze individual consultant and team statistics regularly to provide insights for informed business decisions so that we are efficiently aligned with departmental and company strategic objectives and sales targets.
  • Prepare all relevant business reports on a daily, weekly, and monthly basis in line with agreed quality standards and deadlines.
  • Manage department resources as required to support customer demands and business needs.
  • Drive the creation and delivery of department Service Level Agreements through strict compliance with all incoming calls; turnaround times; customer & partner expectations and lead to contract conversions etc.
  • Compliance to statutory requirements including FAIS, POPIA, PASA etc.
  • Ensure that queries and complaints are resolved according to the relevant standard operating procedures and quality standards.
  • Drive initiatives to enable all consultants to demonstrate excellent knowledge of product and service offerings including systems in order to provide an improved customer experience and retain customers.
  • Design and ensure the successful implementation of proactive and innovative solutions to drive the achievement of customer experience & sales objectives.
  • Responsible for empowering staff through methods such as coaching and call listening coupled with creating appropriate accountability expectations.
  • Responsible for overseeing relevant employee recruitment, performance evaluations, promotions, staff retention, and termination activities.
  • Analyze shortfalls and arrange training to improve skills where required.
  • Responsible for overseeing that all staff follow company policies and procedures.
Minimum Requirements
  • Relevant National Diploma in Call Centre / Contact Centre Management or a related field.
  • Minimum of 3 years general Contact Centre experience within a sales environment.
  • Minimum of 2 years Supervisory Contact Centre experience in a sales environment.
  • Demonstrated competence and working knowledge of Microsoft office and project management principles.
  • Demonstrated competence and working knowledge of call centre telephony systems including workforce management and quality standards.
#J-18808-Ljbffr

  • Randburg, Gauteng, South Africa Vodacom Full time

    About the Role\This Customer Value Management Specialist position involves working within the Postpaid Customer Value Management (CVM) Team, collaborating with CVM commercial managers to execute and analyse direct marketing campaigns. The role requires identifying and presenting insights.\Key Responsibilities\\Collaborate with CVM Campaign Managers on...


  • Randburg, Gauteng, South Africa Emirates Full time

    About the RoleWe are seeking an experienced Airport Services Supervisor to join our team. As a key member of our operations team, you will be responsible for managing airport services and ensuring seamless tour operations. Your primary goal will be to provide exceptional customer experiences while maximizing client satisfaction and supplier partnerships.Key...


  • Randburg, Gauteng, South Africa FlySafair Full time

    Job title: Customer Service Supervisor (JHB)Job Location: Gauteng, JohannesburgDeadline: April 12, 2025DescriptionAssist passengers with ticket sales, bookings, and flight changes;Handle issues such as delays, cancellations, and other operational challenges;Explain processes to customers and provide assistance where necessary;Supervise Ticket Sales...


  • Randburg, Gauteng, South Africa Fempower Personnel Full time

    About Fempower Personnel:Fempower Personnel is committed to delivering exceptional service to our clients by providing high-quality professionals like yourself. We pride ourselves on fostering a culture of teamwork, respect, and continuous growth.About You:We seek an accomplished Automotive Electrician Supervisor with extensive experience in vehicle...


  • Randburg, Gauteng, South Africa Digital Customer Care Company Bv Full time

    Looking for a dynamic and innovative work environment where you can grow your skills and experience? Digital Customer Care Company Bv is seeking an experienced Customer Service Agent to join our team.In this role, you will be responsible for providing exceptional customer service via live chat, email, and phone to clients in the automotive and fashion...


  • Randburg, Gauteng, South Africa Multiform Human Development Full time

    The Equipment Supervisor role at Multiform Human Development is critical in ensuring the smooth operation of all moving machinery within the company. The successful candidate will be responsible for overseeing maintenance, planning maintenance schedules, and addressing any safety concerns.Key ResponsibilitiesThis role requires a minimum of five years'...


  • Randburg, Gauteng, South Africa HR Studio (Pty) Ltd Full time

    About the OpportunityWe have an exciting opportunity available for a Customer Experience Supervisor to join our team at HR Studio (Pty) Ltd.As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our car wash facility. Your primary objective will be to ensure the efficient and effective management of...


  • Randburg, Gauteng, South Africa FlySafair Full time

    Job Title: Customer Service SupervisorAs a key member of the FlySafair team, you will be responsible for ensuring that our customers receive exceptional service and support.About the Role:Manage a team of customer service representatives to ensure seamless communication with passengers;Provide guidance on handling complex customer issues and...


  • Randburg, Gauteng, South Africa Emirates Full time

    Role OverviewAs an Airport Services Supervisor, you will be responsible for overseeing airport services and ensuring seamless tour operations. Your primary goal will be to provide exceptional customer experiences while maximizing client satisfaction and supplier partnerships.Key Areas of Responsibility:Manage tour reservations and transfers, ensuring...


  • Randburg, Gauteng, South Africa Tracker South Africa Full time

    About the RoleWe require a diligent and hard-working individual to join our highly motivated and pressurized environment as a Supervisor in the Customer Experience Department.The ideal candidate will have 2-4 years supervisory experience in customer service (Inbound) and excellent understanding of telephony monitoring systems and interpretation of...


  • Randburg, Gauteng, South Africa Digital Customer Care Company BV Full time

    At Digital Customer Care Company BV, we're looking for a highly motivated Multilingual Customer Service Agent to join our team. As a remote worker, you will be responsible for answering various customer questions about products and services, cultivating an interest in the visitor, and entering contact details of leads.The successful candidate will have...

  • Plant Supervisor

    3 days ago


    Randburg, Gauteng, South Africa The Legends Agency Full time

    Job Title: Plant Supervisor - TechnicalWe are seeking an experienced Plant Supervisor - Technical to join our team. In this role, you will be responsible for overseeing the technical aspects of our manufacturing plant, ensuring optimal equipment performance and efficiency.Main DutiesEquipment Optimization: Identify opportunities for improving equipment...


  • Randburg, Gauteng, South Africa Wear The Shield Full time

    We're on the lookout for a talented Technical Customer Service Representative to join our team at Wear The Shield.This role involves handling a wide range of tasks, from email and live chat support to data analysis and technical troubleshooting.If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we'd...


  • Randburg, Gauteng, South Africa Value Logistics Full time

    About This RolePurpose of the JobCarry out inventory procedures within an operation or as allocated in line with Value Logistics' inventory procedures and customer requirements. Ensure all reports are managed and maintained, and inventory accuracy levels are maintained at all times.Key ResponsibilitiesEnsure that the Standard Operating Procedures relating to...


  • Randburg, Gauteng, South Africa Wear The Shield Full time

    About the Job : Are you ready to take on a senior role with a rapidly growing E-Commerce brand?We're on the lookout for a top-notch Gorgias Technical Customer Service Representative to join our dynamic team.This role involves handling Email, Data Analysis, Live Chat, Troubleshooting, Technical Support, and more.It's an exciting opportunity to be part of one...


  • Randburg, Gauteng, South Africa Tracker South Africa Full time

    Job DescriptionThe ideal candidate will be responsible for developing and implementing strategies to increase sales revenue and drive sales growth in a contact centre environment. Key responsibilities include managing inbound and outbound contact centre activities, driving initiatives to ensure targets are achieved, analyzing individual consultant and team...

  • Logistics Coordinator

    16 hours ago


    Randburg, Gauteng, South Africa Value Logistics Full time

    Job OverviewThis role involves carrying out inventory procedures within an operation or as allocated in line with Value Logistics' inventory procedures and customer requirements. The successful candidate will be responsible for ensuring all reports are managed and maintained, and inventory accuracy levels are maintained at all times.Main...


  • Randburg, Gauteng, South Africa Recruitment Matters Full time

    We are seeking a Operations Supervisor to oversee the day-to-day activities of our Beira branch and ensure that all operations are running smoothly and efficiently.About the Branch:We are a dynamic team dedicated to delivering exceptional results.We value professionalism, integrity, and teamwork.About the Job:Develop and implement plans to improve...

  • Sales Supervisor

    3 weeks ago


    Randburg, Gauteng, South Africa Pepkor Lifestyle Full time

    Why Choose Pepkor Lifestyle: Build a Thriving Career at the Forefront of Retail Ready to lead a dynamic team and make a lasting impact? Join Pepkor Lifestyle as a Sales Supervisor within the HiFi Corp brand and step into a rewarding career that empowers you to drive results, unlock your potential, and make a difference. Here's what sets Pepkor Lifestyle...


  • Randburg, Gauteng, South Africa Pepkor Lifestyle Full time

    Pepkor Lifestyle is seeking a dynamic Sales Supervisor to join our HiFi Corp brand. The successful candidate will lead a dynamic team and make a lasting impact by delivering value to African consumers and contributing to the success of a leading retail organization.ResponsibilitiesSales & Customer Centricity: Master the art of driving sales through strategic...