Product Head: Business Improvement

1 week ago

Stellenbosch, Western Cape, South Africa Capital H Staffing Full time
Senior Manager - Product Head (Business Improvement Division)

Our client in the banking sector is seeking a senior manager to serve as the Product Head for the Business Improvement division of the bank.

Purpose Statement:

  • To take ownership and accountability for the Business Improvement team, responsible for providing business engineering insights/designs, unlocking business efficiency and optimisation to improve client experience and throughput.
  • The Product Head role is responsible for translating strategic direction (the what) into a 'best in world' product through the leadership of a dedicated team, with the single focus of the product and through the entire product life cycle, planning and management of delivery (the how).

Education (Minimum):

  • Grade 12 National Certificate / Vocational
  • A relevant degree (i.e. Industrial Engineering or other area of Engineering combined with relevant experience)

Knowledge and Experience:

Minimum Experience:

  • 10+ years' experience in business management at a senior level in an innovative high performing environment, responsible for overseeing a team of Business Engineers.
  • 5+ years' experience leading and successfully implementing business transformation and optimization projects.
  • Proven experience in improving business throughput and reducing the cost to income ratio.
  • Business plan ownership; has had ownership responsibility for owning the business plan and delivery of a Business Engineering previously.
  • Project management where there are multiple initiatives with competing priorities and experience in influencing multiple diverse stakeholders, both business and technology.
  • Working at strategic, tactical and technical levels.
  • Career experience as Business Engineer.
  • Communicating with technical and non-technical senior stakeholders across multiple business units.
  • Using data and metrics to test theories, confirm assumptions, and measure success.
  • Earning trust across different levels and multiple groups of a large organization.
  • Usability studies and/or customer research principles and methods.
  • Client development and product validation through customer feedback.
  • Using influence and relationships to drive and achieve objectives.
  • Leading and guiding multi-functional teams.
  • Leading and having oversight of remote/hybrid teams.

Knowledge and Skills:

  • Experience in implementing a Business Engineering Centre of Mastery.
  • Experience in Business Engineering business consulting.
  • Strategic and commercial thinking; able to think about problems from a business perspective using people, process, and technology input.
  • Business acumen and design thinking; able to take a 'big picture' view, assess, make a logical, sound decision and influence others to achieve objectives.
  • Financial acumen - sufficient to effectively operate own cost centre.
  • People leadership and management practices to empower, create focus and delivery.
  • Organising, planning and prioritising work.
  • Data-driven approach; analytical and quantitative skills.
  • Technologically literate and able to adapt to new technologies.
  • Able to dive deep in understanding the product, the business, and the competitive landscape.
  • Able to present complex technical information in a clear and concise manner to a variety of audiences.

Skills:

  • Commercial Thinking Skills
  • Interpersonal & Relationship Management Skills
  • Strategic Thinking Skills
  • Care and passion for our people
  • Earn and extend trust
  • Simplify and make it easy
  • Lead with the 'Why'
  • Attract and relentlessly develop people
  • Make decisions - faster and smarter
  • Inspire optimism and persistence

General:

  • Clear criminal and credit record.
  • Only shortlisted candidates will be contacted. Should you not hear from us after 30 days you may consider your application unsuccessful.
  • Our client is committed to diversity; applications to this position will strictly be considered in support of our employment equity goals.
  • Please include your current salary and salary expectations.
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