![Pink Elephant](https://media.trabajo.org/img/noimg.jpg)
Supplier Support Team Leader
4 weeks ago
JOB TITLE - SUPPLIER SUPPORT TEAM LEAD
Team leads will supervise the support analysts who will provide first line support to client suppliers on the SAP
Ariba solutions.
**Responsibilities**:
- The Supplier Support Team Lead leads and supervises the support analysts and will also perform supplier support duties as a help desk agent. Will be assigned to the service on a full-time basis. Key duties include:
- Manages the relationship between Service Provider and client for the service, including performing quality assessments on overall support progress and deliverables.
- Manages the support operations to ensure that client Senior Management Executives and Service Level
Agreement (SLA) expectations are fulfilled.
- Resolves all issues that the support analysts are unable to resolve.
- Train the support analysts to ensure continuous improvement of the Supplier Support Desk service;
- Collaborates with clients Super User Lead, BIIS Technical Support Teams where required to assist with o Issue resolution; o Continuous improvement of clients’ interactions with suppliers; and o Continuous improvement of the Supplier Support Desk service and SLA.
- Manages the resources and operational activities.
- Tracks and improves the SLA deliverables from an operational level;
- Assist suppliers with any teething issue they face.
- Analyse and resolve non-technical supplier issues.
- Escalate system and technical issues to the clients Super User Support function.
- For business clarification issues logged with the help desk, inform suppliers to log on the issues on the SAP
Ariba Message Board for the attention of the client’s owner of the transaction.
Qualifications:
- Bachelor’s Degree in BCom Information Systems or BCom Informatics or BSc Computer Science or equivalent is essential
- SAP Ariba Certification advantageous, but not essential
Experience/Skills:
- One year (or more) internship in an IT role or a business role (procurement role advantageous)
- Knowledge of SAP Ariba advantageous
- Knowledge of SAP ECC advantageous
- Microsoft Office packages skills (Outlook, Excel, PowerPoint, Word) essential
- Conducting effective and value adding meetings essential
- Working under pressure and getting things done independently, essential
- Analytical and numerical skills including the meticulous management of master data essential
- Business writing skills essential
- Attention to detail, accuracy, results driven essential
- Customer service skills following up on open items/tickets essential
**Job Types**: Full-time, Contract
Contract length: 12 months
**Education**:
- Bachelors (preferred)
**Experience**:
- SAP Ariba: 1 year (preferred)
- SAP ECC: 1 year (preferred)
-
Supplier Support Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Pink Elephant Full timeJOB TITLE - SUPPLIER SUPPORT TEAM LEADTeam leads will supervise the support analysts who will provide first line support to client suppliers on the SAPAriba solutions.Responsibilities: The Supplier Support Team Lead leads and supervises the support analysts and will also perform supplier support duties as a help desk agent. Will be assigned to the service on...
-
Debtors Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa ADvTECH Support Office Full timeMaximise productivity & supervision within the Debtors team. Minimising the need for handover accounts. Team leaders will be specialised in different aspects of the debt collection department and supervise that team in line with this specialisation.Key Result Areas:Debtors Control Maintenance Receives documentation from relevant departments and journalism...
-
Customer Support Team Leader
4 weeks ago
Johannesburg, South Africa Four Point 0 Full timeCustomer Support Team Leader - 2024-03-13 - 2024-04-12 - Permanent - JHB000045 - Admin, Office & Support- Gauteng, JHB - Southern Suburbs - R324 000.00 AnnuallyElectrical distributor looking for a Customer Support Team Leader to join their organisation. **Responsibilities**: - Champion opportunities to consistently improve the quality of Customer...
-
Customer Support Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Four Point 0 Full timeCustomer Support Team Leader Permanent JHB00004 Admin, Office & Support Gauteng, JHB Southern Suburbs R AnnuallyElectrical distributor looking for a Customer Support Team Leader to join their organisation.Responsibilities: Champion opportunities to consistently improve the quality of Customer Support. Implement training plans for each team member. Observe...
-
Logistics Team Leader
3 weeks ago
Johannesburg, South Africa Afrizan Full timeOur client in the Technology industry is looking a Logistics Team Leader to join their team. Assistance to the Logistics Manager which includes hands-on management of demand planning, stock control, storage planning, procurement, distribution, supplier relationships and team performance. - Responsible for drafting and updating process documentation. -...
-
Provisioning Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Believe Resourcing Full timeAbout our client:Our client is UK's most awarded and fastest-growing next-gen Telco/VoIP provider for smallbusinesses. They offer high-quality, cost-effective digital business phone systems and broadband with5-star rated service levels.Their industry-leading products put them in pole position to capitalise onthe 2025 BT Landline Shutdown, a seismic shift to...
-
Team Leader Technical Support
4 weeks ago
Johannesburg, South Africa LexisNexis Full timeTechnical Team Leader - Job Summary: The Team Leader will help execute the following, but not limited to, employee performance management, training & development, and reporting. He/she will also be responsible for effectively and efficiently completing all projects and tasks through effective project and stakeholder...
-
Team Leader Technical Support
4 weeks ago
Johannesburg, South Africa RELX Full timeTechnical Team Leader - Job Summary: The Team Leader will help execute the following, but not limited to, employee performance management, training & development, and reporting. He/she will also be responsible for effectively and efficiently completing all projects and tasks through effective project and stakeholder...
-
Team Leader Technical Support
2 weeks ago
Johannesburg, Gauteng, South Africa LexisNexis Full timeTechnical Team Leader - Job Summary:The Team Leader will help execute the following, but not limited to, employee performance management, training & development, and reporting. He/she will also be responsible for effectively and efficiently completing all projects and tasks through effective project and stakeholder management.Accountabilities:Leadership To...
-
Team Leader
7 days ago
Johannesburg, South Africa Webhelp Full time**Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Braamfontein office where you’ll work on an exciting international...
-
Voip Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Believe Resourcing Full timeAbout our client:Our client is UK's most awarded and fastest-growing next-gen Telco/VoIP provider for smallbusinesses. They offer high-quality, cost-effective digital business phone systems and broadband with5-star rated service levels.Their industry-leading products put them in pole position to capitalise onthe 2025 BT Landline Shutdown, a seismic shift to...
-
Team Leader
7 days ago
Johannesburg, South Africa Webhelp Full time**Other** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in...
-
Team Leader
3 weeks ago
Johannesburg, South Africa Integrated Global Services (IGS) Full time**About Us** IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world’s leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance. **Position...
-
Team Leader
2 weeks ago
Johannesburg, South Africa Webhelp Full time**Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Wesbank Full timeJob DescriptionDear Future, Team LeaderThe role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflowAre you someone who can: Manage costs / expenses within approved budget to achieve cost efficienciesEngage with the customers in a professional way as specified in the service standards and ensure...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Webhelp Full timeJob AdvertAt Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised.We're on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Braamfontein office where you'll work on an exciting international campaign.We...
-
Team Leader
2 weeks ago
Johannesburg, South Africa Integrated Global Services (IGS) Full time**About Us** IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world’s leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance. **General...
-
Technical Support Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Talent Evolution Full timeTo lead a team of second line technical support agents, ensuring swift and effective resolution of customer technical queries. The Team Leader will be responsible for driving customer satisfaction and retention by implementing innovative support strategies, managing team productivity, and maintaining high technical and service...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Integrated Global Services (IGS) Full timeAbout UsIGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world's leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance.Position Title &...
-
Operations Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa WTW Full timeThe Role Operation Team Leader The Operations Team Leader will be responsible for managing a team of between 3 and 8 people with the key focus of delivering operational excellence to drive business delivery. Key functions include servicing the Client Servicing and Placement teams by generating invoices on a monthly basis. The scope of work also...