Contact Centre Consultant FTC

Contact Centre Technical Solutions ConsultantWe are seeking an experienced Contact Centre Technical Solutions Consultant to join our team at Architectural Services. As a Contact Centre Technical Solutions Consultant, you will be responsible for providing technical support and guidance to our customers regarding our alarm systems.About the RoleThis is an...

To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and elevate the Group's reputation, thereby ensuring an increase in sales both online and in-store.Job Description:Assist with managing the various queues within the Freshdesk environment, including but not limited to Online Shopping, Social Media and...

NCR Management Centre is seeking a talented Trainer Needed to join our dynamic Contact Centre team. As a key member of our training department, you will be responsible for designing and delivering impactful training programs that drive results.The ideal candidate will possess strong knowledge of Debt Review, Debt Review Cancellation, and Debt Mediation, as...

Key ResponsibilitiesThe Trainer will coordinate and implement all aspects of training programs for participants throughout the Contact Centre.Conduct new starter training as well as refresher, up-skilling and cross-skilling training.Create an environment that is conducive to learning and exchanging information, engage the learner and produce the desired...

About the RoleWe are seeking a Commercial Lines Contact Centre Consultant to join our team at Sanlam Limited. In this role, you will be responsible for providing exceptional service to our clients while achieving sales targets in a commercial contact centre environment.Key ResponsibilitiesMeet sales targets by consistently analysing and responding to client...

Listing reference: click_017985Listing status: OnlineApply by: 25 September 2024Position summaryIndustry: Wholesale & Retail TradeJob category: Call Centre and TelesalesLocation: Cape TownContract: Fixed Term ContractRemuneration: Market RelatedEE position: YesIntroductionTo provide the required level of customer service to Clicks Group customers, to...

Are you a charismatic Contact Centre Agent looking for a new challenge? Do you have a strong passion for delivering exceptional customer service and contributing to the company's success?At Boomerang Marketing, we are seeking a skilled Contact Centre Agent to join our dynamic team. As a key member of our customer support function, you will play a vital role...

About the RoleWe are seeking a highly skilled and experienced Contact Centre Operations Manager to join our team at TFG. As a key member of our customer service team, you will be responsible for ensuring that our contact centres operate at optimal levels, providing exceptional customer experiences, and driving business growth.

Job RequirementsTo be successful in this role, you must meet the following requirements:National senior certificate (grade 12)At least 5 years' experience in a customer service environmentExcellent communication skills, both written and verbal, in English and one other South African languageAble to work shifts, including Saturdays, Sundays, and public...

Job OverviewNCR Management Centre is seeking a highly skilled Trainer to join our team. As a Trainer, you will play a vital role in developing and delivering training programs that meet our business objectives.ResponsibilitiesDevelop and deliver comprehensive training programs to enhance employee skills and knowledge.Collaborate with subject matter experts...

About The JobWe are seeking a highly motivated Contact Centre Team Lead to join our team. In this role, you will be responsible for managing a team of contact centre agents to ensure excellent customer service and meet sales targets.Key ResponsibilitiesTeam Management: Manage and motivate a team of contact centre agents to achieve excellent customer service...

Job Title: National Contact Centre AgentWe are seeking a highly skilled and customer-focused National Contact Centre Agent to join our team at Findojobs South Africa. As a National Contact Centre Agent, you will play a critical role in delivering exceptional customer service and support to our clients.About the Role:Handle customer inquiries and concerns via...

**NCR Management Centre: A Leader in Customer Service**We pride ourselves on being a forward-thinking organization that is dedicated to delivering exceptional customer experiences. Our Call Centre Learnership program is designed to equip talented individuals with the skills and knowledge they need to succeed in the customer service industry.**Job...

Callforce OverviewWe are Callforce, a pioneering force in contact centre solutions. Our mission is to create purposeful careers that shape the future of customer service.

Role OverviewWe are seeking an experienced Senior Customer Experience Manager to join our team at IGT Solutions. The successful candidate will be responsible for leading business operations in a Contact Centre services environment, providing strategic and tactical operational direction to the team.This role requires a strong understanding of BPO/Contact...

Contact Centre Leadership OpportunityThis is a unique opportunity to lead a high-performing sales team at Callforce. The ideal candidate will be responsible for team leadership and management, guiding agents to achieve optimal performance, and monitoring attendance, punctuality, and leave of personnel.

The primary function of the Senior Agent: Inside Sales is to proactively engage with potential customers telephonically and promote products and/or services offered by the Company with the aim of generating sales and increasing revenue.These agents work in a contact centre environment and are responsible for making outbound sales calls to prospects or...

SAP Contact Centre Telephony Functional Analyst - PrincipalCape Town, South Africa | Posted on 18/02/2025DLK Group is seeking an experienced SAP Contact Centre Telephony Functional Analyst – Principal to lead the implementation, configuration, and optimization of SAP Contact Centre solutions. The ideal candidate will have 8+ years of SAP experience, with a...

We are seeking a highly skilled Contact Centre Leadership Specialist to join our management team. The successful candidate will be responsible for driving performance and achieving agreed KPIs.Key responsibilities include:Developing and implementing strategies to improve customer satisfaction and loyalty.Building a high-performing team of Customer Service...

About this Role:DLK Group seeks a skilled professional to lead the implementation and optimization of SAP Contact Centre solutions. This is a unique opportunity to leverage your expertise in SAP telephony solutions and contribute to the success of our organization.Responsibilities:Business Needs Assessment: Work closely with stakeholders to understand...