Contact Centre Development Specialist

NCR Management Centre is seeking a talented Trainer Needed to join our dynamic Contact Centre team. As a key member of our training department, you will be responsible for designing and delivering impactful training programs that drive results.The ideal candidate will possess strong knowledge of Debt Review, Debt Review Cancellation, and Debt Mediation, as...

Key ResponsibilitiesThe Trainer will coordinate and implement all aspects of training programs for participants throughout the Contact Centre.Conduct new starter training as well as refresher, up-skilling and cross-skilling training.Create an environment that is conducive to learning and exchanging information, engage the learner and produce the desired...

We are seeking a highly skilled Contact Centre Leadership Specialist to join our management team. The successful candidate will be responsible for driving performance and achieving agreed KPIs.Key responsibilities include:Developing and implementing strategies to improve customer satisfaction and loyalty.Building a high-performing team of Customer Service...

Job RequirementsTo be successful in this role, you must meet the following requirements:National senior certificate (grade 12)At least 5 years' experience in a customer service environmentExcellent communication skills, both written and verbal, in English and one other South African languageAble to work shifts, including Saturdays, Sundays, and public...

Role OverviewWe are seeking an experienced Senior Customer Experience Manager to join our team at IGT Solutions. The successful candidate will be responsible for leading business operations in a Contact Centre services environment, providing strategic and tactical operational direction to the team.This role requires a strong understanding of BPO/Contact...

Job OverviewNCR Management Centre is seeking a highly skilled Trainer to join our team. As a Trainer, you will play a vital role in developing and delivering training programs that meet our business objectives.ResponsibilitiesDevelop and deliver comprehensive training programs to enhance employee skills and knowledge.Collaborate with subject matter experts...

About the RoleWe are seeking a highly skilled Inbound Customer Care Specialist to join our team in Cape Town.The successful candidate will be responsible for providing exceptional customer service through inbound communication channels, ensuring that our customers receive timely and effective support for their queries and concerns.You will be part of a...

SAP Contact Centre Telephony Functional Analyst Role OverviewThe DLK Group is seeking a seasoned SAP Contact Centre Telephony Functional Analyst to drive the successful implementation of SAP Contact Centre solutions. This role requires expertise in system configuration, analysis, and solution implementation, ensuring seamless telephony operations within the...

Are you a charismatic Contact Centre Agent looking for a new challenge? Do you have a strong passion for delivering exceptional customer service and contributing to the company's success?At Boomerang Marketing, we are seeking a skilled Contact Centre Agent to join our dynamic team. As a key member of our customer support function, you will play a vital role...

About The JobWe are seeking a highly motivated Contact Centre Team Lead to join our team. In this role, you will be responsible for managing a team of contact centre agents to ensure excellent customer service and meet sales targets.Key ResponsibilitiesTeam Management: Manage and motivate a team of contact centre agents to achieve excellent customer service...

Contact Centre Technical Solutions ConsultantWe are seeking an experienced Contact Centre Technical Solutions Consultant to join our team at Architectural Services. As a Contact Centre Technical Solutions Consultant, you will be responsible for providing technical support and guidance to our customers regarding our alarm systems.About the RoleThis is an...

**NCR Management Centre: A Leader in Customer Service**We pride ourselves on being a forward-thinking organization that is dedicated to delivering exceptional customer experiences. Our Call Centre Learnership program is designed to equip talented individuals with the skills and knowledge they need to succeed in the customer service industry.**Job...

Job Title: National Contact Centre AgentWe are seeking a highly skilled and customer-focused National Contact Centre Agent to join our team at Findojobs South Africa. As a National Contact Centre Agent, you will play a critical role in delivering exceptional customer service and support to our clients.About the Role:Handle customer inquiries and concerns via...

About NCR Management CentreAn exciting opportunity has become available for an in-house trainer at our dynamic Contact Centre. The ideal candidate should be well-versed in English and have a passion for contributing to the up-skilling of individuals.

Key Responsibilities">Manage all aspects of customer interfacing within the Contact Centre, including operational excellence and team performance.Develop and implement strategies to improve customer satisfaction and loyalty.Work closely with Senior Management to align service delivery models with business objectives.Motivate and develop the Customer Services...

About the RoleWe are seeking a Commercial Lines Contact Centre Consultant to join our team at Sanlam Limited. In this role, you will be responsible for providing exceptional service to our clients while achieving sales targets in a commercial contact centre environment.Key ResponsibilitiesMeet sales targets by consistently analysing and responding to client...

Welcome to the Recru-it Management Development Programme, a tailored initiative designed to support your career growth in the financial services sector.This comprehensive programme combines theoretical knowledge with practical skills, empowering you to excel in a dynamic contact centre environment.Throughout the programme, you will engage in face-to-face or...

SAP Contact Centre Telephony Functional Analyst Position DescriptionThis position involves leading the implementation, configuration, and optimization of SAP Contact Centre solutions. The ideal candidate will have 8+ years of SAP experience with a focus on Contact Centre Telephony solutions, and a proven track record of multiple SAP Contact Centre Telephony...

Contact Centre Leadership OpportunityThis is a unique opportunity to lead a high-performing sales team at Callforce. The ideal candidate will be responsible for team leadership and management, guiding agents to achieve optimal performance, and monitoring attendance, punctuality, and leave of personnel.

SAP Contact Centre Telephony Functional Analyst Key AccountabilitiesThe successful candidate will be responsible for leading the implementation, configuration, and optimization of SAP Contact Centre solutions. This includes designing and configuring SAP Contact Centre solutions to meet business objectives, integrating SAP Contact Centre with other systems,...