Travel and Lifestyle Experience Designer

4 days ago

Port Elizabeth, Eastern Cape, South Africa Ten Lifestyle Group Full time
Travel and Lifestyle Experience Designer - Arabic speaking

Join Our Team as a Travel and Lifestyle Experience Designer

Calling Travel Experts who are seeking to join an award-winning, crisis-resistant travel and leisure company working on specialist products. This is hybrid or fully remote working depending on current base location that gives you that work-life balance that everyone wants

Ten is looking for a passionate, motivated and resourceful individual to join our Travel team. As a Luxury Travel Consultant, you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high-net-worth members, complex flight-inclusive itineraries covering several destinations within the MENA region, Europe, US, Asia worldwide. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture.

Your exceptional customer service skills, commercial judgment, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue, and repeat usage of Ten for travel and other jobs throughout the business.

Overview of Responsibilities:

  • Advise our customers - Premium Cardholders - on the phone, chat, and by email in English and Arabic.
  • Design requests by telephone and email in professional English & Arabic of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer.
  • Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing.
  • Make reservations with airlines, hotels, and destination agencies.
  • Active cross-selling of lifestyle services for travel inquiries.
  • Conducting research and putting together proposals.
  • Maintaining up-to-date records for our members.
  • Representing TEN, telling the story and promoting our concierge value.
  • Building rapport with members.
Requirements:
Your Profile:
  • Only candidates who currently reside and have the correct visa rights to live and work in SA will be considered.
  • Fluency in English and native Arabic is required. Excellent written & oral communication is a MUST. Knowledge of other languages skills is a benefit, but not a necessary requirement.
  • Have completed tertiary qualification or equivalent training, ideally in the field of tourism.
  • Have several years of professional experience in the travel industry, a tour operator, or in a travel agency.
  • Have GDS knowledge (preferably Amadeus) and excellent destination knowledge.
  • Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events, and culture.
  • Are service-oriented, flexible and able to work under pressure.
  • Have a positive attitude and identify with Ten Group values.
  • Have strong communication skills.
  • Value exceptional service and live by this motto.
  • Are available on a full-time basis (40hrs per week).
  • Flexibility: ability to work a 5-day work week between the hours of 6:00-21:00 GMT from Monday - Sunday.
Guidelines for Hybrid/Home Office option:
  • Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
  • A secure home office at your confirmed address, free from background noise or other distractions.
  • Internet service must meet minimum requirements and minimum speed check must be complete.
Benefits:

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

  • A competitive salary based on experience, with a performance bonus and additional shift allowance for evening shifts later than 18:00 PM.
  • Flexible work arrangements including Hybrid work possibilities; with up to 60% Home Office.
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
  • Extra Rewards. Lucrative Ten Loyalty Rewards program.
  • Remote Working Holidays - possibilities to Travel and Work
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would
  • We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
  • ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Genuine career opportunities within a dynamic and international company.
  • Safe & secure offices in the Foreshore with complimentary off-street parking.
Who We Are:

Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring, and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

Commitment to Diversity:

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."
#J-18808-Ljbffr

  • Travel and Lifestyle Consultant

    4 days ago

    Port Elizabeth, Eastern Cape, South Africa Ten Lifestyle Group Full time

    Company OverviewTen Life Group is a global luxury concierge service, dedicated to delivering exceptional experiences to High-Networth (HNW) and UHNW clients. Our mission is to become the most trusted service business in the world, leveraging our proprietary technology-enabled platform and expertise of highly trained lifestyle managers to create unforgettable...

  • Global Concierge Designer

    4 days ago

    Port Elizabeth, Eastern Cape, South Africa Ten Lifestyle Group Full time

    About Ten Lifestyle GroupTen Lifestyle Group is a global luxury concierge service, dedicated to delivering exceptional experiences to High-Networth (HNW) and UHNW clients. Our mission is to become the most trusted service business in the world, leveraging our proprietary technology-enabled platform and expertise of highly trained lifestyle managers to create...

  • High Net Worth Travel Expert

    4 days ago

    Port Elizabeth, Eastern Cape, South Africa Ten Lifestyle Group Full time

    About the OpportunityWe are seeking an experienced High Net Worth Travel Expert to join our team. As a key member of our travel department, you will be responsible for designing and executing bespoke travel experiences for our discerning clients, leveraging your knowledge of luxury travel, culture, and cuisine to exceed their expectations.Your Key...

  • Luxury Experience Coordinator

    4 days ago

    Port Elizabeth, Eastern Cape, South Africa Ten Lifestyle Group Full time

    OverviewTen Life Group is a global luxury concierge service, delivering exceptional experiences to High-Networth (HNW) and UHNW clients.About the RoleWe are seeking an experienced Luxury Experience Coordinator to join our vibrant team. As a key member of our travel department, you will be responsible for designing and executing bespoke travel experiences for...

  • Travel Experience Consultant

    2 days ago

    Port Elizabeth, Eastern Cape, South Africa SATSA Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented Junior Travel Professional to join our team at East Cape Tours. As a Junior Travel Professional, you will be responsible for assisting clients in planning and booking their travel arrangements, including accommodations, tours, and transportation.Key Responsibilities:Support clients in...

  • Senior Customer Experience Specialist

    2 days ago

    Port Elizabeth, Eastern Cape, South Africa Ten Lifestyle Group Full time

    At Ten Lifestyle Group, we're dedicated to providing exceptional customer experiences for our high-net-worth clients. As a Senior Customer Experience Specialist, you'll play a critical role in ensuring that our members receive the best possible service.Key ResponsibilitiesYou will lead on representing the member in the business and champion the best outcome...

  • Travel Consultant

    24 hours ago

    Port Elizabeth, Eastern Cape, South Africa SATSA Full time

    At East Cape Tours, we're seeking a skilled Travel Consultant to create unforgettable journeys for our clients. This is an exciting opportunity to share your passion for travel and deliver exceptional experiences that exceed expectations.As a Travel Consultant, you'll be responsible for designing personalized travel experiences that cater to the unique needs...

  • Member Success Manager

    2 days ago

    Port Elizabeth, Eastern Cape, South Africa Ten Lifestyle Group Full time

    Join Our Team as a Member Success Manager As Member Success Manager, you will lead on / play a critical role in representing the member in the business and will always champion the best outcome for the member. This will result in member loyalty through effective complaint resolution in the broader EMEA region.Your role involves successfully resolving...

  • Luxury Experience Manager

    7 days ago

    Port Elizabeth, Eastern Cape, South Africa Stratos Asia Full time

    An exciting opportunity has arisen for a dedicated and service-driven VIP Executive Host to provide world-class experiences for elite Chinese-speaking clientele.About Stratos Asia:We are a leading hospitality group committed to delivering exceptional customer service. Our team is passionate about creating seamless, memorable experiences for our high-profile...

  • Junior Travel Professional

    2 days ago

    Port Elizabeth, Eastern Cape, South Africa SATSA Full time

    Job OverviewEAST CAPE TOURS is a leading provider of travel experiences in South Africa. We are committed to delivering exceptional service and creating unforgettable journeys for our clients. As a Junior Travel Professional, you will play a key role in helping us achieve this goal.Key Responsibilities:Develop and maintain relationships with clients to...

  • Destination Experience Manager

    24 hours ago

    Port Elizabeth, Eastern Cape, South Africa SATSA Full time

    Take your passion for travel to the next level by joining East Cape Tours as a Destination Experience Manager! In this role, you'll be responsible for designing and delivering personalized travel experiences that cater to the unique needs of each client.You'll need to possess a deep understanding of destinations, accommodations, tours, and activities in the...

  • Client Services Director

    2 days ago

    Port Elizabeth, Eastern Cape, South Africa Ten Lifestyle Group Full time

    We're seeking a highly experienced Client Services Director to join our team at Ten Lifestyle Group. As a key member of our leadership team, you'll be responsible for driving exceptional customer experiences and leading our client services team.Behavioral ExpectationsRole model behaviors associated with our values: Member Focused, Trustworthy, and...

  • Member Advocacy Lead

    2 days ago

    Port Elizabeth, Eastern Cape, South Africa Ten Lifestyle Group Full time

    We're looking for a results-driven Member Advocacy Lead to join our team at Ten Lifestyle Group. As a key member of our client services team, you'll be responsible for advocating for our members and driving exceptional customer experiences.Client ServicesServe as a point of contact for client services for assistance on troubleshooting and work closely with...

  • Travel Assistant

    4 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Our client in the Hospitality Industry is seeking a Travel Assistant to join their team. The purpose of this role is to ensure travellers have a hassle free and enjoyable trip.Job type: Remote PositionDuties and ResponsibilitiesCurating and coordinating travelBooking accommodationBooking flightsItinerary planningArranging activitiesPA responsibilitiesMinimum...

  • Travel Assistant

    1 week ago

    Port Elizabeth, Eastern Cape, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Our client in the Hospitality Industry is seeking a Travel Assistant to join their team. The purpose of this role is to ensure travellers have a hassle free and enjoyable trip.Job type: Remote PositionDuties and ResponsibilitiesCurating and coordinating travelBooking accommodationBooking flightsItinerary planningArranging activitiesPA responsibilitiesMinimum...

  • Inbound Travel Consultant

    2 days ago

    Port Elizabeth, Eastern Cape, South Africa JustTheJob Full time

    Join Our Team:JustTheJob is a leading tour operator in Southern Africa, seeking a highly skilled and experienced Inbound Travel Consultant to join our team. We have a strong presence in the USA, Australia, Japan, and Korea markets and offer a unique opportunity for professionals who thrive in international business environments.About the Role:The successful...

  • Luxury Travel Professional

    24 hours ago

    Port Elizabeth, Eastern Cape, South Africa SATSA Full time

    Are you a travel enthusiast looking for a new challenge? East Cape Tours is seeking a Luxury Travel Professional to join our team of experts. As a key member of our team, you'll play a vital role in crafting personalized travel experiences that exceed client expectations.This is an excellent opportunity to utilize your knowledge of destinations,...

  • Learning Experience Coordinator

    4 days ago

    Port Elizabeth, Eastern Cape, South Africa Careers Full time

    Our Goals:We aim to equip our employees with the skills and knowledge necessary to excel in their roles and drive business success. As part of our retail training programme, we're seeking a skilled trainer and facilitator to help us achieve this goal.About the Project:This is a collaborative effort between various teams within our organisation, aimed at...

  • VIP Client Relations Specialist

    7 days ago

    Port Elizabeth, Eastern Cape, South Africa Stratos Asia Full time

    We are seeking an experienced and service-driven VIP Executive Host to join our team at Stratos Asia. As a key member of our hospitality group, you will be responsible for providing world-class experiences for elite Chinese-speaking clientele.About the Role:The successful candidate will serve as the primary point of contact for VIP Chinese-speaking guests,...

  • Elite Guest Services Coordinator

    7 days ago

    Port Elizabeth, Eastern Cape, South Africa Stratos Asia Full time

    We are seeking a highly skilled and dedicated VIP Executive Host to join our team at Stratos Asia. As a key member of our hospitality group, you will be responsible for providing world-class experiences for elite Chinese-speaking clientele.About the Position:The successful candidate will serve as the primary point of contact for VIP Chinese-speaking guests,...