Sales Supervisor

4 days ago


Pretoria, Gauteng, South Africa CLS Human Capital Specialists Full time

Job title: Sales Supervisor (Call Centre)

Job Location: Gauteng, Pretoria

Deadline: April 05, 2025

Job purpose:

  • Responsible for assisting the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, its procedures and its systems.
  • Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained.
  • Handles the more complex queries in relation to sales orders, support, deliveries and escalations.
  • Performance will be measured in accordance with performance of direct reports and role-based KPI's.

Minimum applicable experience (years):

  • 5+ years in Contact Centres
  • 3+ years in Contact Centre Management / Supervision

Required nature of experience:

  • Team management / supervision
  • Enforcing OP's and Company Policies
  • Customer relations
  • Telephonic sales
  • E-commerce platforms
  • Technical support
  • Sales and reporting
  • Working within a digital environment
  • Working across different timezones with different countries

Skills and Knowledge (essential):

  • CRM system experience (i.e. Salesforce)
  • Excellent English skills with neutral tonality
  • Conversion rates and sales funnels
  • Conflict management
  • Monitoring and measuring of performance metrics
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