Senior Account Executive

5 days ago

Johannesburg, Gauteng, South Africa Circana Full time

Johannesburg Office
Office XD00004 Ground Floor
Silky Oak House 35
Johannesburg, GT 2021, ZAF

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

The Senior Account Executive (SAE) works closely with the Account Manager in managing the overall client relationship as well as the day-to-day running of their accounts. The SAE is constantly looking for opportunities to add value to the client/s' business through the data that we provide and is seen as a trusted advisor. Internally, the SAE builds strong relationships within the organization, is extremely agile, able to juggle multiple work streams, whilst supporting the more junior members of the team.

Job Responsibilities

  1. Manage client relationships by maintaining a professional working relationship with key client contacts and always being an ambassador for the Circana brand.
  2. Be proficient in all Circana solutions and spot opportunities where these can add value.
  3. Drive awareness of relevant solutions across the client organization.
  4. Manage the presentation briefing process with clients - able to extract briefs from clients at various levels of seniority and manage expectations around deadlines and scope of work.
  5. Lead, participate, and manage storyboarding sessions internally.
  6. Guide the development of presentations by scheduling regular touch bases with various team members, ensuring the quality of output is consistent and on brief.
  7. Mentor and develop the analytics skills of the more junior members of the team in a constructive manner.
  8. Provide relevant stimulus from external sources to broaden the knowledge of the team and add value to presentations.
  9. Manage the presentation delivery process with clients – finalize check-in, manage diaries, and ensure rooms and equipment are booked.
  10. Present confidently and engage in meaningful discussions with clients at various levels of seniority during presentations – able to handle both strategic and tactical discussions as required.
  11. Deal with follow-up requests on past presentations and ensure that these are delivered to clients.
  12. Manage the monthly/quarterly delivery process – ensuring that the databases and reports are accurate and delivered on time, communicating with the necessary internal stakeholders to resolve issues and support juniors when needed.
  13. Build strong relationships with internal stakeholders.

Measures of Success

  1. Revenue retention on accounts.
  2. Client satisfaction (CSAT).
  3. On-time and correct deliverables.
  4. Thought leadership creation.
  5. Technology adoption in client portfolio.
  6. Achievement of Balanced Scorecard objectives.
  7. Complete the training program and panel process within the first 4 months of employment if entering at this level.

Requirements

  1. Tertiary education with 4-6 years working experience.
  2. Demonstrate an innate interest in market research and data-driven decision-making.
  3. Enjoy both the analysis and delivery of client presentations.
  4. High level of attention to detail.
  5. High level of technology proficiency.

As well as the technical skills, experience, and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

  1. Stay Curious: Being hungry to learn and grow, always asking the big questions.
  2. Seek Clarity: Embracing complexity to create clarity and inspire action.
  3. Own the Outcome: Being accountable for decisions and taking ownership of our choices.
  4. Center on the Client: Relentlessly adding value for our customers.
  5. Be a Challenger: Never complacent, always striving for continuous improvement.
  6. Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
  7. Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): Johannesburg, South Africa.

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