Relationship Manager

4 days ago


Durban, KwaZulu-Natal, South Africa Access Bank Full time

Job title: Relationship Manager - Consumer Banking (Durban)

Job Location: KwaZulu-Natal, Durban

Deadline: May 07, 2025

Requirements

Client Relationship Management:
  • Serve as the primary point of contact for a portfolio of individual clients, providing personalized banking services.
  • Build and maintain strong, long-term relationships with clients to ensure customer satisfaction and loyalty.
  • Understand clients' financial needs and goals, offering tailored banking products and services to meet those needs.
Sales and Business Development:
  • Proactively identify opportunities to expand the client portfolio through cross-selling and upselling consumer banking products.
  • Achieve individual sales targets and contribute to the overall growth and profitability of the consumer banking division.
  • Develop and implement strategies to attract new clients, leveraging referrals, networking, and market research.
Product Knowledge and Advisory:
  • Provide expert advice on the bank's full range of consumer banking products, including savings accounts, loans, credit cards, and investment options.
  • Keep clients informed about new products, services, and promotions that may be of interest to them.
  • Conduct regular reviews of clients' financial situations and recommend appropriate banking solutions.
Customer Experience:
  • Ensure a superior customer experience by delivering high-quality service and addressing client inquiries and concerns promptly.
  • Gather and analyze customer feedback to identify areas for improvement in service delivery and product offerings.
  • Implement initiatives to enhance client engagement and satisfaction, ensuring a positive banking experience.
Risk and Compliance Management:
  • Ensure compliance with all relevant banking regulations, policies, and procedures.
  • Conduct due diligence and risk assessments on client accounts, ensuring adherence to the bank's risk management framework.
  • Monitor and manage the creditworthiness of clients, taking proactive measures to mitigate potential risks.
Collaboration and Teamwork:
  • Work closely with internal teams, including product development, credit risk, and operations, to deliver comprehensive banking solutions to clients.
  • Share market insights and client feedback with colleagues to support the continuous improvement of products and services.
  • Participate in team meetings, training sessions, and other collaborative activities to contribute to the success of the consumer banking division.
Academic Knowledge:
  • Bachelor's degree in business, Finance, Marketing, or a related field; a postgraduate qualification is an advantage.
  • Must have RE5.
Work Experience:
  • Minimum of 3-5 years of experience in consumer banking, retail banking, or financial services.
  • Proven track record of managing client relationships and achieving sales targets in a retail banking environment.
  • Strong knowledge of consumer banking products and services, including loans, deposits, credit cards, and wealth management.
  • Excellent interpersonal and communication skills, with the ability to build rapport with clients and colleagues.
  • Knowledge of the South African banking landscape and regulatory environment is essential.
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