Group Reservations Manager
4 weeks ago
Our client, a luxury lodge & hotel group based in Bryanston, Johannesburg, is looking for an experienced Reservations Manager with at least 5 years' experience. The Reservations Manager is responsible for managing the reservations process and operations for the lodges and hotels by training and motivating the team to deliver quality service and meet financial targets for the property. They will also ensure that the reservations team adheres to policies and procedures implemented by the properties.
Responsibilities:
- Manage the day-to-day operations of the Central Reservations Department.
- Coordinate and supervise all staff in the Central Reservations Department.
- Communicate with all departments to ensure efficient and reliable service.
- Oversee the administration of all rates and system requirements on the Central Reservations System as well as the PMS systems.
- Prepare reports on a daily, weekly, monthly, and as required basis.
- Manage the inventory of the nine properties on the Central Reservations System.
- Utilize sound knowledge of Opera, Apex, and eRES / Nebula to oversee the yielding and management of the online travel agent systems and API links with preferred partners.
- Regularly participate in management meetings.
Requirements:
- Proficient in Microsoft Office, especially Excel.
- 5 to 8 years' experience managing a call center and reservations department for multiple properties.
- Good command of the English language.
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