Lead, Business Service
4 weeks ago
Business Segment: Business & Commercial Banking
Location: ZA, GP, Johannesburg, Simmonds Street 3
To proactively direct the Service Lifecycle management of large and complex customer-facing business IT services, comprising relevant business services, applications, systems, vendors, and dependencies, by leading teams across multiple portfolios and geographies. Provide strategic and operational holistic service insights, management information, and recommendations, as input into CIO decisions and actively driving service improvement initiatives.
QualificationsType of Qualification: First Degree
Field of Study: Information Technology
Delivery Enablement
- 8-10 years of experience in leading service management processes for large and diverse portfolios. Proven knowledge and application of ITSM practice.
- 8-10 years of good knowledge of domain-appropriate technology strategies. Proven application of service management processes and framework.
- 8-10 years of knowledge of domain operations, understanding of ecosystems, suppliers, and broad technical knowledge of the technology, solutions, and service catalogue consumed by countries.
- Knowledge of SAFe with at least 5 years working within a SAFe/Agile environment.
- Experience with the ITIL framework and ITSM, especially around:
- Incident and problem management (trends and reporting).
- Root cause analysis.
- Running and engaging with teams on outages and crises.
- Articulating Information
- Developing Strategies
- Providing Insights
- Resolving Conflict
- Upholding Standards
- Information Security Management
- Extensive Network Experience
- Knowledge of Banking & Financial Services
- Vendor Evaluation and Management
Please note: All our recruitment processes comply with the applicable local laws and regulations.
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