New Business Client Liaison Officer

3 days ago

Randburg, Gauteng, South Africa Broll Full time

Job title: New Business Client Liaison Officer (EWS)

Job Location: Gauteng, Johannesburg

Deadline: April 06, 2025

POSITION PURPOSE

  • Identify, develop, and secure new business opportunities within the private & public sector, fostering strategic partnerships and driving revenue growth.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Proactively seek new clients, cultivating relationships, and securing sales to meet targets.
  • Develop and implement a business development strategy to identify and track all new business opportunities.
  • Work closely and manage engagement with different stakeholders across local authorities, provincial and national government, business community and other parties to establish strong working relationships.
  • Monitor industry legislative developments, develop and implement strategic changes in order to maintain compliance and maximize business performance.
  • Effectively network, and develop contacts that will achieve organizational objectives.
  • Work with management and strategic stakeholders at various levels.
  • Create, develop and deliver sales opportunity channels to increase the company's income through existing and potential new clients, initiate, develop and maintain business relationships.
  • Ensure that management is constantly appraised of the business activity, market opportunities, status, trends and business developments.
  • Produce and deliver a sales action plan which supports the company's strategic objectives, achieving sales targets and using initiative to take corrective measures as needed.
  • Manage rights and obligations under the company's key commercial agreements and other regulatory bodies.
  • Obtain client feedback on service quality and share with management to continuously improve business operations.
  • Identify new market opportunities, taking the lead on constructing a robust and successful business proposal that secures new deals, contracts and long-term relationships.
  • Obtain support from management to finalize recommendations and negotiations strategy.
  • Conduct market research, analyze trends, and identify opportunities.
  • Collaborate with cross-functional teams to develop tailored solutions.
  • Prepare and deliver proposals, presentations, and pitches.
  • Negotiate contracts and agreements with management approval.
  • Monitor and report on sales performance and market trends.
  • Maintain a high level of confidentiality throughout: on current business activities, short-long term plans, proposals under scrutiny and any other activity related to the business.
  • Ensure areas of responsibility are delivered in a way that is consistent with the company's goals and financial-cost improvement plans.
  • Develop and maintain an excellent rapport with key stakeholders such as clients, brokers, regulatory bodies and minimize risks to the business.
  • Provide commercial and business development support/advice to other areas of the business within the Group according to the need.
  • Represent the organization at trade exhibitions, events, expos and other related activities.
  • Dynamic and results-driven professional, quick learner with a strong aptitude for technology, able to adapt to new tools and systems swiftly.
  • Possess exceptional skills in closing deals and driving business success.
  • A solid understanding of municipal and utility operations will be key to effectively navigating the industry landscape and delivering tailored solutions to clients.

Key Performance Indicators (KPIs):

  • New business revenue growth.
  • Number of successful proposals and pitches.
  • Relationship development with key stakeholders.
  • Market share increase with revenue targets.

QUALIFICATIONS

  • Matric
  • Bachelor's Degree preferred

EXPERIENCE / SKILLS / ABILITIES:

  • Preferable experience in SMART technology solutions.
  • Utility Management.
  • Proven experience in sales, preferably within the industry.
  • Exceptional communication skills, both oral and written.
  • Ability to analyze data, spot trends, prepare reports and provide insights to clients.
  • Self-motivated with a results-driven approach.
  • Representable and customer service oriented.
  • Good understanding of services involved.
  • Track record of success with strong client relationships.
  • Good financial acumen, ability to work to a budget.
  • Ability to build strong relationships with customers and manage their expectations.
  • Proven strategic thinker with ability to facilitate change where necessary.
  • Display competency in solution and insight selling.
  • Harness your energy and expertise to drive sales and deliver outstanding customer service.
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