Client Liaison Officer

7 days ago


Randburg, Gauteng, South Africa Hollywoodbets Full time

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories.

From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom.

Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit.

Join our Team and let's reach for the stars.

We have an amazing opportunity for a Client Liaison Officer.

Do you think you have what it takes to be our newest Purple Star?

Responsibilities:
  1. The Client Liaison Officer will be responsible for developing and implementing customer retention strategies and programs that will identify and retain core VIP customers, grow the VIP customer base, increase the betting activities of VIP customers and strengthen the company brand in order to drive revenue targets.
  2. Identify core VIP customers / punters based on a set of criteria across racing, soccer, and other sports betting.
  3. Retain and strive to increase betting activity of a group of select VIP customers / punters through providing customer relationship and recognition interventions appropriate to the relevant customer profile.
  4. Analyze betting trends, client behaviour, and performance data to identify opportunities for engagement, personalized promotions, or solutions to improve client retention.
  5. Increase the customer base to grow the group of VIP punters.
  6. Provide skills in upselling and cross-selling, promoting new betting options, VIP services, and loyalty programs to clients.
  7. Actively create relationships with select punters and coordinate events relevant to customer profile.
  8. Measure the results of these strategies and report on the value add and return on investment.
  9. Meet financial targets and growth targets regarding VIP customer / punter betting activities and customer growth.
  10. Any other related duties that might be required.
Requirements:
  1. Experience in a management role.
  2. Account Management experience.
  3. Experience in the betting industry.
  4. A valid driver's license.
Bonus To Have:
  1. Relevant degree or equivalent experience in customer relations, business, or communications is desirable.
  2. Additional Language skills.
What You'll Bring to The Team:
  1. Good interpersonal, communication and presentation skills.
  2. Strong sense of accountability.
  3. Ability to establish relationships, effectively applying networking and influencing skills.
  4. Ability to think quickly, adapt, and provide effective solutions to client challenges.
  5. Ensure customer service quality is consistent.
  6. Exceptional level of customer service and quality skills.
  7. Strong sense of business acumen.
  8. Ability to focus on results.

If you have not been contacted within 30 days, kindly consider your application to be unsuccessful.

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