Visitor Services Assistant

3 weeks ago

Durban, KwaZulu-Natal, South Africa National Park Service Full time
Summary

This announcement is for the Visitor Services Assistant, to clear ICTAP/CTAP priority lists. It is only open to current surplus and current or former displaced Federal individuals who have special priority selection rights under the ICTAP/CTAP.

National Park Service-wide (location negotiable). To see available parks and duty locations, please visit Find Your Park.

Applications must be submitted by 11:59 (EST) on the 03/07/2025 to be considered.

Duties

Visitor Services Assistant Standard Duties:
  • Provide visitor services including patrol, roving, fixed post assignments and public programs.
  • Participate in day-to-day operation of a seasonal contact station.
  • Site monitoring, and resource protection.
  • Operates two-way radio equipment.
  • Responds verbally to visitor inquiries, offering information and guidance.
  • Public can include individuals who are distressed, confused, frustrated, difficult or even hostile.
Additional duties for GS-04:
  • Monitors special use permits and maintains good relations with partner organizations, concessions and stakeholders.
  • Relates effectively to people from varied cultural backgrounds and is sensitive to diversity, race, gender, religion, disabilities and other individual differences.
  • Educates customers regarding rules, regulations, and safety concerns to ensure visitor safety and resource preservation.
  • Direct visitors and the public with problems, questions, or complaints to appropriate resource.
  • Assists in medical or other emergencies up to level of training.
Additional duties for GS-05:
  • Provide informal interpretation and public orientation to a park or recreation area (e.g. current events, resource management or environmental projects, and overview of areas natural, cultural, and/or historical resources).
  • Provide information to the public using information or materials on management policies and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area.
  • Operate general computer software programs such as word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems).
  • Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel.
  • Assess a situation to determine the appropriate response in accordance with policy guidelines.
Requirements
Conditions of Employment:
  • U.S. Citizenship required.
  • Area of Consideration for this position refers to the ICTAP/CTAP hiring authority/eligibility and not the physical location of the position.
  • Appointment subject to background investigation and favorable adjudication.
  • Males must meet Selective Service Registration Act requirement.
  • Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
  • Occupancy of government quarters may be required.
  • Government housing may be available but is not guaranteed.
  • You may be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
  • You may be required to work on-call, evenings, weekends, holidays, overtime and/or shift work.
  • You may be required to operate a government (or private) motor vehicle as part of your official duties.
Qualifications
All qualifications must be met by the closing date of this announcement-03/07/2025 (unless otherwise stated in this vacancy announcement).

To qualify for this position at the GS-03 level, you must possess one of the following:
  • Six months of progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Services Assistant.
-OR-
  • One year of education above high school (30 semester hours or 45 quarter hours).
-OR-
  • Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined.
To qualify for this position at the GS-04 level, you must possess one of the following:
  • One year of progressively responsible clerical, office, or other work that indicates your ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Services Assistant.
  • Two years of education above high school (60 semester hours or 90 quarter hours).
-OR-
  • Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined.
To qualify for this position at the GS-05 level, you must possess one of the following:
  • One year of specialized experience equivalent to the GS-04 level in the federal service.
  • Four years of education above high school (120 semester hours or 180 quarter hours).
-OR-
  • Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined.
ICTAP/CTAP Statement: Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection.

Education:
To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

Additional information:
  • Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
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