Operations Manager

6 days ago

Johannesburg, Gauteng, South Africa TalentLink Full time

Duties & Responsibilities: Operational Management:

  • Oversee all aspects of lodge operations alongside the Lodge Resident Manager.
  • Manage budgets, track revenue and expenses, and implement strategies to maximize profitability.
  • Prepare regular performance reports, including occupancy rates, revenue, and expenses.
  • Address and resolve operational challenges, including annual union negotiations.
  • Implement sustainable practices such as water conservation, waste reduction, and energy efficiency.

Strategic Planning & Process Optimization:

  • Develop and implement operational strategies aligned with overall business goals.
  • Continuously evaluate and improve operational processes for efficiency and productivity.
  • Collaborate with senior management to formulate long-term plans and objectives.
  • Implement best practices and innovative solutions to streamline workflows.

Resource & Supply Chain Management:

  • Oversee resource allocation, including personnel, equipment, and finances.
  • Optimize resource utilization to enhance efficiency and minimize costs.
  • Ensure a seamless flow of goods and services from suppliers to the lodges.
  • Establish and maintain strong vendor relationships to mitigate supply chain risks.

Quality Control & Guest Experience:

  • Establish and enforce quality control standards to meet guest expectations.
  • Implement measures to identify and rectify inefficiencies in operations.
  • Drive and implement service and product initiatives to enhance guest satisfaction.

Team Leadership & Staff Development:

  • Lead, train, and motivate operational teams to deliver exceptional service.
  • Foster a collaborative and positive work environment to enhance team morale.
  • Ensure teams align with company culture and service excellence standards.

Risk Management & Compliance:

  • Identify potential operational risks and develop mitigation strategies.
  • Establish contingency plans to ensure business continuity during unforeseen challenges.

Technology & Systems Integration:

  • Implement and optimize technology solutions to enhance operational efficiency.
  • Stay updated with industry advancements and integrate relevant technologies.

Communication & Collaboration:

  • Ensure effective communication between various departments.
  • Work closely with cross-functional teams to maintain alignment with organizational objectives.

Minimum Requirements:

  • Matric (Grade 12) minimum qualification.
  • Formal Hospitality Degree or Diploma preferred.
  • Minimum 5 years of General Management experience in a luxury lodge environment.
  • Proven track record in hospitality operations, focusing on guest experience and financial management.
  • Excellent leadership, communication, and problem-solving skills.
  • Strong financial acumen and budget management experience.
  • Ability to multitask and work under pressure while maintaining service excellence.
  • Valid Driver's License and own vehicle required.
  • Willingness and ability to travel extensively between lodges.
  • In-depth knowledge of game reserve operations and luxury safari standards.
  • Proficiency in MS Word, Excel, and PowerPoint.
  • Experience with OPERA PMS, NEBULA, and APEX systems is an advantage.
  • Well-presented, dynamic self-starter with a guest-centric approach.
  • Strong negotiation and conflict resolution skills.

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