IT Operations Manager

4 days ago

Johannesburg, Gauteng, South Africa Network Contracting Full time
Senior IT Operations Manager
Location: Sandton
12 Month Contract Hybrid work model followed
Sector: Banking / Investment Banking / Financial Services

Job Overview:
We are seeking an experienced Senior IT Operations Manager with a strong background in IT infrastructure, hardware, and project management, ideally gained within the Banking, Investment Banking, or Financial Services sectors. The successful candidate will be responsible for overseeing the day-to-day IT operations, managing infrastructure projects, and ensuring the availability, performance, and security of the organization's IT systems. This role requires a strategic leader who can align technology operations with business objectives while delivering high-quality IT services to support critical business functions.
Key Responsibilities:
  • Oversee and manage the IT operations team, ensuring the optimal performance of all IT infrastructure, hardware, and systems.
  • Lead IT infrastructure projects, including hardware upgrades, server installations, network improvements, and disaster recovery planning.
  • Collaborate with senior management to define IT strategies that align with business goals and ensure the effective delivery of IT services across the organization.
  • Manage system availability, security, and performance, ensuring compliance with relevant industry standards and best practices.
  • Develop and implement IT policies, procedures, and SLAs to enhance service delivery and operational efficiency.
  • Monitor and manage infrastructure-related incidents, ensuring timely resolution and minimal impact on business operations.
  • Oversee budgeting and resource allocation for IT infrastructure projects, ensuring cost efficiency and on-time delivery.
  • Drive continuous improvement initiatives for IT operations processes, identifying and mitigating risks, optimizing system performance, and enhancing scalability.
  • Ensure compliance with regulatory requirements and internal security standards, particularly in the Banking and Financial Services sectors.
  • Collaborate with vendors and external partners to procure and maintain IT infrastructure, hardware, and services.
Key Qualifications and Experience:
  • Bachelors degree in Information Technology, Computer Science, or a related field (Masters degree preferred).
  • 7+ years of experience in IT operations management, with at least 3 years in a senior leadership role within the Banking, Investment Banking, or Financial Services sectors.
  • Proven experience in managing IT infrastructure, including servers, networks, data centers, and hardware systems.
  • Strong project management experience, with a track record of successfully delivering IT infrastructure projects on time and within budget.
  • Expertise in IT service management (ITSM) and ITIL frameworks.
  • Experience in managing IT budgets, vendor relationships, and procurement processes.
  • Strong understanding of cybersecurity principles and experience implementing security protocols in IT infrastructure.
  • Excellent problem-solving, leadership, and communication skills, with the ability to work effectively in cross-functional teams.
Key Skills:
  • IT Infrastructure Management
  • Hardware & Systems Management
  • Project Management (PMP/Prince2 certification preferred)
  • IT Service Management (ITIL)
  • Cybersecurity & Risk Management
  • Incident & Problem Management
  • Budgeting & Resource Allocation
  • Vendor & Stakeholder Management
Keywords: IT Operations, Infrastructure, Hardware, Banking, Investment Banking, Financial Services, Project Management, ITIL, Cybersecurity, Server Management, Network Administration, IT Strategy, Service Delivery.

Contact me at the detail below.

Thank you,

Theresa Steenkamp
Key Account Manager - Network Contracting Solutions
tsteenkamp at networkcontracting c.o.z.a.

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