Application Support Analyst

6 days ago

Sandton, South Africa IOCO Full time

Empowering seamless business operations through expert application support

Our client is seeking an Application Support Analyst to join their dynamic team. You will play a pivotal role in resolving customer queries and technical issues related to core business applications, database integrations, and reporting systems. The position is essential to maintaining seamless operations, ensuring that our clients continue to receive world-class service..

This vital position ensures smooth functionality and performance, directly supporting our clients' operational success.

What you'll do:

  • Log incidents, problems, and changes via the Service Management System.
  • Provide support for applications, systems, and databases.
  • Address SQL and front-end application issues, ensuring solutions are implemented.
  • Regularly review application, database, and system performance, proactively identifying and resolving issues.
  • Identify opportunities to automate repetitive tasks and improve system efficiency.
  • Share after-hours support duties with the team.
  • Keep stakeholders informed about problems, changes, and incidents.
  • Configure systems, applications, and databases.
  • Create new and modify existing SQL/SSRS reports.
  • Support and maintain integrations between core applications, APIs, and third-party systems.
  • Maintain Power BI workspaces, manage access control, and optimize data models for performance.
  • Collaborate with DBAs and application vendors to resolve issues and implement changes.
  • Analyse requirements and deliver solutions to meet business goals.
  • Maintain databases and applications, including upgrades and patches.
  • Manage application and database security permissions.
  • Backup and restore databases.
  • Create database schemas, tables, procedures, and permissions.
  • Implement system changes following change procedures.
  • Participate in application testing, including UAT, regression testing, and deployment validation.
  • Develop and update technical documentation.
  • Ensure data accuracy, consistency, and compliance with relevant regulations and company policies.
  • Contribute to disaster recovery and business continuity planning for core applications and databases.

Your expertise:

  • 5 years' experience in application support and/or database administration
  • Experience with MS SQL Server in a working environment, including sound knowledge of constructing SQL queries
  • Good knowledge of Information system terminologies, concepts, functions, policies, and procedures
  • Experience with SQL Reporting Services, VB.Net, API's, Web Services and XML
  • Incident Management
  • Change Management
  • Service Management experience
  • Application Testing
  • Database Administration
  • MS SQL Queries
  • SSRS Reports
  • Power BI
  • Writing and communication.
    • Problem solving.
    • Patience and understanding.
    • Data cleaning and preparation.
    • Data analysis and exploration.

Qualifications:

  • Qualification in Information Technology, or a related field.

Other information applicable to the opportunity:

  • Permanent Position
  • Location: Sandton
  • Work environment: Hybrid (2 days in the office)

Why work for us?

Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. 

You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains. 

Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. 

By joining IOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions. 

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

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