Application Support Analyst

3 weeks ago

Sandton, South Africa HR Genie Full time

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single &Beyonder makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose &Beyonders very carefully they are the strength and the future of this company.

The Application Support Analyst is responsible for resolving customer requests and problems relating to core business applications, databases integration and reports. The Systems Application Support Analyst will report to the Systems Manager.

KEY OUTPUTS:

  • Log incidents, problems, and changes via the Service Management System.
  • Provide support for applications, systems, and databases.
  • Address SQL and front-end application issues, ensuring solutions are implemented.
  • Regularly review application, database, and system performance, proactively identifying and resolving issues.
  • Identify opportunities to automate repetitive tasks and improve system efficiency.
  • Share after-hours support duties with the team.
  • Keep stakeholders informed about problems, changes, and incidents.
  • Configure systems, applications, and databases.
  • Create new and modify existing SQL/SSRS reports.
  • Support and maintain integrations between core applications, APIs, and third-party systems.
  • Maintain Power BI workspaces, manage access control, and optimize data models for performance.
  • Collaborate with DBAs and application vendors to resolve issues and implement changes.
  • Analyse requirements and deliver solutions to meet business goals.
  • Maintain databases and applications, including upgrades and patches.
  • Manage application and database security permissions.
  • Backup and restore databases.
  • Create database schemas, tables, procedures, and permissions.
  • Implement system changes following change procedures.
  • Participate in application testing, including UAT, regression testing, and deployment validation.
  • Develop and update technical documentation.
  • Ensure data accuracy, consistency, and compliance with relevant regulations and company policies.
  • Contribute to disaster recovery and business continuity planning for core applications and databases.

SKILLS REQUIRED:

  • Writing and communication.
  • Problem solving.
  • Patience and understanding.
  • Data cleaning and preparation.
  • Data analysis and exploration.

EXPERIENCE REQUIRED:

  • 5 years experience in application support and/or database administration
  • Experience with MS SQL Server in a working environment, including sound knowledge of constructing SQL queries
  • Good knowledge of Information system terminologies, concepts, functions, policies, and procedures
  • Experience with SQL Reporting Services, VB.Net, APIs, Web Services and XML

We reserve the right to not interview

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