Debtors Clerk

1 week ago

Cape Town, Western Cape, South Africa Energia Consulting Full time

Position Overview

We are seeking a detail-oriented Debtors Clerk to manage the accounts for our luxury business across wholesale, online, and e-commerce platforms. This individual will take ownership of the debtors book and be accountable for aging, reconciliations, allocation of payments, and follow-ups on outstanding amounts. The role also includes responsibilities such as creating credit notes, verifying returns, and ensuring accurate payment allocation. A meticulous individual with a proactive approach to managing accounts and ensuring timely collections is essential, especially in a high-growth, multi-channel environment.

Key Responsibilities

Debtors Book Management

  • Take full ownership of the debtors book, ensuring accurate and up-to-date records across wholesale, online, and e-commerce platforms.
  • Manage the aging of accounts and prepare detailed reports for the Finance Manager.
  • Monitor and manage overdue accounts, ensuring prompt follow-up on outstanding amounts.

Reconciliations & Allocations

  • Perform reconciliations of customer accounts, ensuring accuracy and completeness.
  • Allocate payments promptly and accurately across multiple banking platforms.
  • Investigate and resolve discrepancies or queries related to payments or account balances.

Credit Notes & Returns

  • Process and create credit notes for online and e-commerce platform customers.
  • Verify returns and ensure they are accurately reflected in customer accounts.
  • Manage end-to-end credit note processes to maintain account integrity.

Customer Relationships

  • Build and maintain strong relationships with customers across wholesale, online, and e-commerce channels.
  • Proactively address payment delays and negotiate resolutions to ensure timely collections.

Collaboration & Reporting

  • Work closely with the Finance Manager and broader finance team to align on priorities and address risks.
  • Prepare regular reports on debtors' performance, highlighting key metrics and areas for improvement.
  • Support audits and provide necessary documentation related to the debtors' ledger.

Compliance & Process Improvement

  • Ensure compliance with company policies and procedures, as well as relevant financial regulations.
  • Identify opportunities for process improvements within the debtors' function and implement efficiencies.

Qualifications & Requirements

Required education & Certifications:

  • Diploma, higher certificate in Finance/Business/Accounting

Required experience:

  • Minimum of 5 years in a debtors/accounts receivable role, ideally within a retail business with both wholesale and B2C customers.
  • Experience with ERP systems, with preference for Odoo ERP.
  • Customer engagement experience, with proven track record of resolving disputes.
  • Familiarity with managing multi-currency accounts and international transactions.

Required skills:

  • Exceptional attention to detail and accuracy.
  • Strong proficiency in Microsoft Excel and financial reporting tools.
  • Ability to work effectively under pressure in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills with a proactive and solution-oriented mindset.

Attributes:

  • Highly organized with an almost obsessive focus on detail.
  • Self-motivated and accountable for outcomes.
  • Comfortable working in an entrepreneurial, high-growth environment.
  • Strong sense of integrity and confidentiality.

What We Offer

  • Competitive salary and benefits package.
  • Opportunity to work in a high-growth, entrepreneurial environment with exposure to both local and international markets.
  • Autonomy and ownership of the debtors function, with the ability to directly impact the company's financial performance.
  • A dynamic and collaborative workplace culture that encourages innovation and continuous learning.

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